Infrastructure Manager
New
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Job Description
- 1) Infrastructure & Corporate IT
- a) Manage network, server, and cloud infrastructure to meet enterprise uptime and performance targets.
- b) Own endpoint management, identity & access provisioning, and collaboration suite administration.
- c) Plan capacity, patching, and lifecycle refresh for hardware and infrastructure software.
- 2) Secure Digital Workspace
- a) Implement endpoint protection, access governance, and device compliance in line with company security policy.
- b) Enforce data lifecycle and retention controls on infrastructure under its remit.
- 3) Service Desk & Support Operations
- a) Lead the helpdesk and infrastructure support team to resolve incidents and requests within agreed SLAs.
- b) Own escalation paths for P1/P2 incidents and drive root-cause analysis to reduce recurrence.
- c) Mentor and develop systems interns as part of the team's talent pipeline.
- 4) Vendor & Cost Management
- a) Manage infrastructure vendor contracts, licensing, and renewals to optimize total cost of ownership.
- b) Support the CIO's IT service management function with accurate asset and configuration records.
Qualifications & Experience
- a) Bachelor's Degree in Computer Science, Information Technology, or related field.
- b) 3-5+ years managing IT infrastructure, network, or corporate IT operations, including prior team-lead experience.
Key Competencies
- a) Strong knowledge of networking, cloud platforms, endpoint management, and identity & access management.
- b) Experience running a helpdesk/service desk function against SLAs.
- c) Vendor and contract management experience.
- d) Strong leadership and team development capability.
- e) Clear communication with both technical staff and business stakeholders.
- f) Calm, structured decision-making under incident pressure.
Job Description
- 1) Infrastructure & Corporate IT
- a) Manage network, server, and cloud infrastructure to meet enterprise uptime and performance targets.
- b) Own endpoint management, identity & access provisioning, and collaboration suite administration.
- c) Plan capacity, patching, and lifecycle refresh for hardware and infrastructure software.
- 2) Secure Digital Workspace
- a) Implement endpoint protection, access governance, and device compliance in line with company security policy.
- b) Enforce data lifecycle and retention controls on infrastructure under its remit.
- 3) Service Desk & Support Operations
- a) Lead the helpdesk and infrastructure support team to resolve incidents and requests within agreed SLAs.
- b) Own escalation paths for P1/P2 incidents and drive root-cause analysis to reduce recurrence.
- c) Mentor and develop systems interns as part of the team's talent pipeline.
- 4) Vendor & Cost Management
- a) Manage infrastructure vendor contracts, licensing, and renewals to optimize total cost of ownership.
- b) Support the CIO's IT service management function with accurate asset and configuration records.
Qualifications & Experience
- a) Bachelor's Degree in Computer Science, Information Technology, or related field.
- b) 3-5+ years managing IT infrastructure, network, or corporate IT operations, including prior team-lead experience.
Key Competencies
- a) Strong knowledge of networking, cloud platforms, endpoint management, and identity & access management.
- b) Experience running a helpdesk/service desk function against SLAs.
- c) Vendor and contract management experience.
- d) Strong leadership and team development capability.
- e) Clear communication with both technical staff and business stakeholders.
- f) Calm, structured decision-making under incident pressure.
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.