Intern – IT Department, Regional Office,Nairobi

ABOUT THE COMPANY

The International Union for Conservation of Nature (IUCN) is a membership Union uniquely composed of both government and civil society organisations. It provides public, private and non-governmental organisations with the knowledge and tools that enable human progress, economic development and nature conservation to take place together.

JOB SUMMARY

Education;University degree or equivalent in Computer fieldWork Experience;Minimum 2 years’ experience in End User Computing, Network/Systems environment using Windows based desktops and laptops (Windows 11 and higher) as well as Apple iOS and/or Android mobiles.Experience in Standard Configuration and Patch Management (using Microsoft SCCM) and Asset Management; Service Desk management tools and process

RESPONSIBILITIES

IT Strategy, Planning & Service Delivery;Contribute to the development and implementation of global end-user computing, network/systems, and software acquisition standards to support programme delivery, projects, and special events.Plan and manage regional IT infrastructure and services in coordination with the Global Information Systems team at HQ.Evaluate user needs and service effectiveness, recommending scalable, secure, and globally aligned technology solutions.Lead regional ICT projects, infrastructure planning, budgeting inputs, and vendor coordination.Systems & Infrastructure Administration;Administer and maintain regional IT infrastructure, including servers, end-user devices, LAN/WAN, VPNs, firewalls, DNS/DHCP, and hybrid cloud environments.Manage and optimize cloud infrastructure (including AWS) to ensure high availability, performance, cost efficiency, and security compliance.Administer enterprise platforms including Microsoft 365, Active Directory, Azure AD, Windows Server, ERP, HRIS, CRM, and related enterprise systems.Oversee configuration, deployment, patch management, updates, and standard system imaging using centralized tools (e.g., SCCM).Monitor system performance and ensure minimal downtime through proactive maintenance.Cybersecurity, Compliance & Business Continuity;Implement and manage cybersecurity controls including endpoint protection, firewalls, threat detection, and synchronized security solutions.Ensure software license compliance and IT asset management across all regional offices.Conduct backup and recovery operations, disaster recovery testing, and business continuity planning.Identify, assess, and mitigate security threats in alignment with global IT policies and standards of the International Union for Conservation of Nature (IUCN).End-User Support & Capacity Building;Provide advanced technical support for hardware, software, enterprise applications, cloud services, standard global computing image and special software set-ups and network infrastructure.Manage lifecycle support for laptops, desktops, tablets, mobile devices, VoIP phones, printers, and videoconferencing systems.Provide remote user support and collaborate within the global “follow-the-sun” IT support framework.

REQUIRED SKILLS

Computer, laptop maintenance and repair, IT support, IT equipment installation and configuration, System and network security, IT training, Training delivery, Troubleshooting

REQUIRED EDUCATION

Bachelor's degree