ISP Workflow Assistant & Administrator
Job summary
Supports daily operational workflows of the internet service provider by coordinating installations, maintenance tasks, customer service processes, and administrative duties. The role ensures smooth communication between technical teams, customers, and management while maintaining accurate operational records.
Job descriptions & requirements
Key Responsibilities:
• Schedule installations and maintenance for customers
• Coordinate daily tasks with field technicians
• Track support tickets and ensure timely resolution
• Maintain accurate customer and operational records
• Assist with billing follow-ups and reports
• Communicate service updates and handle customer inquiries
Requirements:
• Diploma/Degree in IT, Business Administration, or related field
• Basic understanding of ISP or networking operations
• Strong organizational and communication skills
• Proficiency in Microsoft Office/Excel
• Ability to multitask and work in a fast-paced environment
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