IT Manager

Job Title: IT Manager
Department: ICT Department
Reports to: School Principal / Director of Administration
Location: MOMBASA
Job Type: Full-Time

Key Responsibilities

1. ICT Strategy & Planning

· Develop and implement the school’s ICT strategy in line with educational objectives.

· Recommend technology upgrades, improvements, and innovations.

· Manage ICT budgets and procurement, ensuring value for money.

2. Network & Systems Management

· Oversee installation, configuration, and maintenance of the school’s network (LAN/WAN, Wi-Fi).

· Ensure network security, availability, and performance.

· Manage servers, user accounts, and backup systems.

· Ensure effective cybersecurity protocols are in place.

3. Hardware & Software Management

· Manage and maintain all school hardware (computers, tablets, projectors, printers, interactive boards, CCTV, etc.).

· Ensure software licenses are up to date and legally compliant.

· Oversee installation and troubleshooting of software used for academic and administrative purposes.

4. ICT Support & Helpdesk Services

· Provide timely technical support to teachers, students, and administrative staff.

· Coordinate and supervise the IT support team.

· Develop and enforce ICT support procedures, troubleshooting guides, and user manuals.

5. Data Management & Security

· Ensure secure handling of student, staff, and school data in compliance with data protection Standards.

· Manage backup systems and disaster recovery procedures.

· Conduct regular system audits and risk assessments.

6. Training & ICT Integration

· Train teachers and staff on new technologies, software, and digital tools.

· Support integration of ICT in teaching and learning.

· Collaborate with academic departments to provide digital learning resources.

7. ICT Infrastructure Maintenance

· Oversee maintenance and repair of ICT equipment.

· Manage vendor relationships and service contracts for IT systems.

· Ensure timely servicing of ICT equipment including CCTV, biometrics, PA systems, and projectors.

8. Policy & Compliance

· Develop and enforce ICT policies, including acceptable use policies.

· Ensure compliance with ICT standards, data protection regulations, and school policies.

· Prepare ICT reports for management and the Board.

Qualifications & Experience

· Bachelor’s degree in Information Technology, Computer Science, or related field.

· Professional certifications (e.g., CCNA, MCSE, ITIL, Cybersecurity) are an added advantage.

· Minimum of 3–5 years of IT management or senior ICT support experience.

· Experience working in an educational institution is an added advantage.

Skills & Competencies

· Strong technical knowledge of networks, systems, and ICT infrastructure.

· Leadership and team management skills.

· Excellent problem-solving and analytical abilities.

· Strong communication and interpersonal skills.

· Ability to work under pressure and manage multiple priorities.

· High integrity and commitment to confidentiality.

Personal Attributes

· Proactive and innovative.

· Customer-service oriented.

· Organized, efficient, and detail-oriented.

· Passion for technology in education.