IT Officer

ABOUT THE COMPANY

Our mission: Greenpeace is a global, independent campaigning organization that uses peaceful protest and creative communication to expose global environmental problems and promote solutions that are essential to a green and peaceful future.

JOB SUMMARY

Qualifications and ExperienceBachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related field (or equivalent professional experience)Apple certified support professionalMicrosoft certified IT professional certificationCybersecurity certificationProven experience in System Administrator or a similar roleExperience with IT Security practices and compliance standards3–5 years of experience in IT support, systems administration, or network administrationExperience in VMware and Linux server environmentsExperience in enterprise network infrastructure supportExperience with IT service desk systems (e.g., RT, ServiceNow, or similar)Technical experience in Network configuration for Linux, MS Windows, HP, Dell and Apple DevicesExperience with cloud computing platforms, specifically Google cloud (GCP)

RESPONSIBILITIES

Systems, Servers & VirtualizationAdminister and maintain VMware virtual environmentsManage Linux and Windows server operating systemsMonitor system performance, server health, storage usage, and resource optimizationPerform system monitoring, patch management, upgrades  configuration management and preventative maintenance to minimise downtime and improve operational performanceManage, maintain, and support VMware, Linux, macOS, and Windows environments, ensuring system stability, performance, and reliability across all GPAF regional offices.Perform routine backup testing, restoration, and disaster recovery proceduresNetwork & Infrastructure Management  Configure and maintain LAN, WAN, wireless networks (WAPs), routers, and switchesSupport connectivity for workstations, internet, intranet, and web applications, ensuring reliable and efficient connectivity across all locations.Monitor network performance, including Wi-Fi and LAN speed trackingTroubleshoot advanced network issues and infrastructure including ISP, ADSL, routers, connectivity failures, infrastructure, server, and network-related issues and coordinate resolutions to maintain business continuity.Troubleshoot advanced network issues including ISP, ADSL, routers, and connectivity failures.Ensure proper functioning of UPS systems, air conditioners, and data center infrastructure.Support infrastructure scalability, standardisation, and continuous improvement initiatives aligned with organisational requirements.Cybersecurity & Data Protection (NEW)Ensure confidentiality, integrity, and availability (CIA) of enterprise dataImplement and enforce cybersecurity policies and best practicesMaintain and enforce IT security policies, procedures, and access controls to safeguard organisational systems, data, and IT assets.Manage user access control, permissions, and identity managementMonitor systems for suspicious activity, vulnerabilities, and security breachesSupport firewall configuration, antivirus protection, and endpoint security toolsConduct regular security audits, vulnerability assessments, and risk analysis to ensure compliance with organisational policies and industry best practices.Ensure compliance with data protection, privacy regulations, and industry standardsSupport incident response and cyber incident reporting proceduresLead and support cybersecurity initiatives, including CIS security framework implementation and OKTA SSO integration, to strengthen system and identity security.End-User Support and troubleshooting(Service Desk)Provide first-level IT support through a ticketing system for hardware and software issues, including advanced troubleshooting for complex problems.Ensure timely resolution of user tickets and maintain updated ticket recordsProvide continuous training to users on new systems, software and tools for onboarding and offboarding of staff.Log, track, and resolve hardware and software incidents efficientlyManage support operations and ensure high service levels are maintained across all NRO’s OfficesManage user accounts, permissions, and access rights via WorkspaceOne (MDM), OKTA SSO and Bitwarden, to ensure secure and efficient system access.Second-Level Technical SupportProvide advanced troubleshooting for network, video conferencing (VC), and ISP-related issuesResolve complex infrastructure and system problems escalated by first-line supportSupport team members with technical expertise and issue resolutionMaintain service continuity and minimize system downtimeCritical Working RelationshipsTechnology Vendors (Hardware/Software Provider) Negotiate and manage contracts for IT hardware, software, and services.Evaluate new technologies that align with the organization’s needs.Managed Service Providers (MSPs)Outsource IT services or infrastructure management (e.g., cloud services, network management).Ensure SLA (Service Level Agreement) compliance.Monitor performance and service quality.Consultants & IT AdvisorsSeek expertise for specialized IT projects (e.g., cloud migration, security audits).Get external data on IT strategy, emerging trends, or industry best practicesData Recovery ServicesCoordinate recovery efforts in the event of data loss or corruption.Manage the process for restoring critical systems and data.Ensure backup solutions are functional and reliable. Backup & Disaster RecoveryManage and maintain end-point backup systems and VM backup environmentsEnsure regular execution of backup schedules and data integrity checksPerform routine backup monitoring, recovery testing, and validation to ensure data integrity and availability.Maintain and monitor backup configurations via CIBECS back-up system for all Mac and Windows devices.Provide regular reports on backup status to line managerDevelop and implement disaster recovery procedures to minimise downtime and data loss during system failures or incidents.Documentation, procedure management and reportingDevelop and maintain existing IT policies and documentation for system configurations, procedures, and best practices.Ensure adherence and contribute to standard operating procedures (SOPS) for incident management and disaster recovery procedures  and update documentation as necessary to reflect changes in the IT environment.Provide regular reports and updates to senior management on IT performance, incidents, and strategic initiatives.Systems Administration & Continuous ImprovementManage user accounts, permissions, storage allocations, and access rightsManage all devices set up for onboarding of new staff joiners as well as offboarding procedures for departure of staff.Conduct research on emerging technologies, systems, and cybersecurity trendsRecommend and implement hardware/software improvements and upgradesSupport IT procurement planning in collaboration with managementNegotiate and manage contracts for IT hardware, software and services with managementManage and maintain all outsourced IT Services or infrastructure management (cloud services, network management)Develop and maintain system documentation, procedures, and training materialsContribute to the planning, implementation, and continuous improvement of IT infrastructure, systems, and services.Ensure IT infrastructure and solutions support operational requirements and organisational growth.Maintain accurate and up-to-date network diagrams and technical documentation.

REQUIRED SKILLS

Computer, laptop maintenance and repair, Troubleshooting, System and network security, IT support, IT equipment installation and configuration

REQUIRED EDUCATION

Bachelor's degree