New
2 weeks ago
I.T Support Technician - Intern
TOUCHDOWN TECH LTD
Engineering & Technology
IT & Telecoms
KSh
Less than 15,000
Easy Apply
Job Summary
I.T Support internship.
Job Description/Requirements
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track product system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Maintain cordial relationships with clients
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