Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.

Key Responsibilities

Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:

- Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures.

- Coordinate on equipment maintenance during banquet and other functions to ensure smoother operation is held and to ensure that equipment are back in inventory in good state of repair.

- Provide technical support to guests in banquets and all other areas including technical equipment when appropriate.

- Monitor and maintain adequate supplies of peripherals (cables, connectors, spares etc.).

- Ensure that the Kempinski Code of practice is upheld at all times and possesses a thorough knowledge of all standard operating procedures.

- Assist in the purchase of all AV equipment

- Maintain the AV control room(s) and to maintain the inventory of AV equipment in the hotel.

- Maintain current and up to date specifications of AV equipment with the Coordination of the IT Manager.

- Perform routine inspection of all maintenance operational areas and report any equipment malfunction to the IT Manager.

- Monitor the implementation of all energy conservation procedures and report any irregularities and non-compliance to the IT Manager.

- Manages and maintains Database Management Systems

- Ensure database integrity and security is maintained, data storage, archiving, backup and recovery procedures are functioning correctly

- Prepare crystal reports

- Solve technical and operational challenges in the scope of IT reported by users.

- To support computers in hardware and software malfunction in coordination with all the departments.

- To manage and prioritize any IT problems, impacting either revenue and/or the guest for quick resolution and pro-actively seek for preventative maintenance.

- Maintain complete record of the systems related inventory.

- Coordinate the timely repair of the faulty computer systems and equipment.

- Establish and maintain procedures of the backup and restoration of all data and programs in the system.

- Coordinate the data and emergency procedures in the event of system failure.

- Enforce security procedures for the timely revision of user access rights and passwords for all applications and network system.

- Keep all systems and software up to the current release.

- Advise hotel management on the existing and future systems being developed/implemented.

- Coordinate the investigations and timely of software faults reports or enhancement requests and maintain proper logs.

- Set up and maintain the office automation systems in the hotel.

- Support Systems, local area network, and wide system office.

- Handle all administrative in the information system office.

- Assist the users on the use of the information systems in the hotel.

- Prepare and maintain documentation n all hotel software applications.

- Maintain and inventory listing of all computer hardware in the hotel.

Skills, Knowledge and Expertise

- Degree/ Diploma in IT from a recognized learning institution

- No work experience is required

- Less than one year since completion (2025/2026)

- Kenyan Citizen

- Completed coursework (even if not graduated)

- Ability to work and communicate in a multinational environment

- Excellent grooming skills and must be well versed in professional and personal etiquette

- Good Communication skills

- Out going with a positive learning attitude.