LOAN AND COLLECTION OFFICER

Key Responsibilities

• Loan Processing & Management
  • Assess loan applications, verify documentation, and ensure compliance with company policies.
  • Maintain accurate records of loan disbursements and repayments.
  • Monitor loan accounts to identify potential risks or defaults.
• Collections
  • Contact clients with overdue accounts via calls, emails, and visits.
  • Negotiate repayment plans and ensure timely collection of outstanding debts.
  • Escalate delinquent accounts to management or legal teams when necessary.
• Customer Relations
  • Provide guidance to clients on repayment schedules and financial obligations.
  • Handle customer inquiries and resolve disputes professionally.
  • Build strong relationships to encourage repayment discipline and client loyalty.
• Reporting & Compliance

• Prepare daily, weekly, and monthly collection reports.
• Ensure compliance with financial regulations and company policies.
• Collaborate with finance and audit teams to maintain transparency.

Qualifications

• Diploma or Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Proven experience in loan processing, credit control, or debt collection.
• Strong negotiation and communication skills.
• Ability to work under pressure and meet collection targets.
• Knowledge of financial regulations and compliance standards.

Core Competencies

• Analytical thinking and attention to detail.
• Customer service orientation.
• Integrity and accountability.
• Problem-solving and conflict resolution.
• Time management and organizational skills.
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