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M-Pesa Africa – Fraud Manager at Safaricom Kenya


Accounting, Auditing & Finance

KES Confidential
1 week ago

Job Summary


Job Description/Requirements

Job Description

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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.


This role is responsible for the design, delivery and monitoring of Fraud Prevention and Detection initiatives to respond to current and emerging M-Pesa fraud risks within M-Pesa markets while driving improved customer experience. The position also works with Fraud teams within the various M-Pesa markets to share Fraud Prevention and Detection best practice.

What you will be doing

Developing and correlating insights on current and emerging mobile money fraud trends and derive critical information to aid in decision making and performance benchmarks for fraud controls Leading in the development and optimization of mobile money fraud rules and models in response to current and emerging fraud trends Developing and maintaining/supporting systems for fraud detection and customer management Analyzing and monitoring unusual data patterns that may indicate fraud/ unethical conduct Providing support to other risk teams through data analysis Integrating and optimizing automations with business systems and required data feeds aimed at improving detection ability and control environment Setting up tracking mechanisms to monitor fraud KPIs and conduct deep dives geared towards success of the fraud initiatives within strict timelines Sharing best practice between Fraud Management teams within M-Pesa markets Collaborating with the various squads towards implementing short to medium term fraud controls Actively participating in fraud reviews and other fraud monitoring initiatives Conducting fraud risk assessments on M-Pesa products, services and systems and Collaborating with the Compliance Solutions team to ensure timely and effective delivery of fraud management and other compliance solutions.

You will succeed in this role if you

Pro-actively adapt your own style and approach to build rapport, and work with others more effectively Focus on achieving maximum performance and driving continuous improvement Find creative ways to exploit opportunities and solve problems Use data and research to make decisions that are competitively and financially robust Respond flexibly to changing situations / user requirement specifications


Apply if you have:

A Bachelor’s degree in Computer Science, Software Engineering or a related Program Certified Information Systems Auditor (CISA) Certification Certified Ethical Hacker (SANs), AML certificate, IBM i2 Certificate or Grapa Fraud Detection Certificate will be an added advantage Over 5 years of technical background in systems architecture/ systems development Experience in either of the following technologies: C#, Java, PHP, Python, C, C++, Objective C, Flutter, Oracle, MySql, Sql Server, Android and iOs Development, Virtualization Using Docker, Linux and Windows Administration, ETL, ACL, Ms Office, Idea, And I2 Analyst Notebook, Soap/Restful Web Services, USSD, SMPP, Cloud Computing using AWS/Azure, Agile Methodology, Machine learning, Bot development, Penetration Testing, QA, Project Management, Micro services, SANs security compliance, Technical documentation Knowledge of Fraud will be an added advantage

What you can expect from us

We believe in a fair and robust interview process We have a robust flexible total reward scheme Dedicated support and mentoring/coaching Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

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