Manager, Information Technology

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
  
• 5+ years of experience in IT management, with a proven track record of leading high-performing IT teams
  
• Relevant working experience in a busy IT Department,  BPO ( Added Advantage)
  
• Possess strong expertise in IT infrastructure management, particularly in cloud computing and cybersecurity, vital for safeguarding organizational assets.
  
• Demonstrated experience in strategic planning, project management, and digital transformation initiatives
  
• Proficiency in budgeting, resource allocation, and vendor management
  
• Advanced knowledge of IT governance frameworks and best practices
  
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions
  
• Strong leadership and communication skills, with the ability to influence stakeholders at all levels
  
• Experience with emerging technologies and their application in business contexts
  
• Relevant IT certifications (e.g., ITIL, PMP, CISSP) are highly desirable
  
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing technological landscapes
  

Key Responsibilities

Strategic IT Planning:

• Develop and Implement IT strategies that support the company's business goals and growth objectives.
  
• Conduct regular IT assessments and audits to identify opportunities for improvement and innovation.
  
• Formulate and implement IT policies, procedures, and standards to guide the organization’s technology practices.
  

IT Infrastructure and Management:

• Oversee the design, deployment, and maintenance of IT infrastructure, including networks, servers, etc.
  
• Ensure the security, availability, and optimal performance of IT systems to support business continuity and business needs.
  

Technology Solutions and Innovation:

• Stay informed on industry trends and emerging technologies, positioning the company at the forefront of innovation.
  
• Collaborate with business units to identify technology solutions that drive business growth and service excellence.
  

IT Service Management:

• Establish and manage IT service delivery processes, including incident management, problem resolution, change management, and service requests.
  
• Monitor feedback, complaints, and concerns related to service delivery, or equipment and work to address them effectively to maintain high levels of stakeholder satisfaction
  

Team Leadership and Development:

• Build and lead a high-performing IT team, fostering a culture of collaboration, innovation, and continuous improvement.
  
• Provide leadership, coaching, and mentoring to IT staff, driving professional development and performance excellence.
  

Security, Risk Management, and Compliance:

• Implement cybersecurity measures to protect company and client data, ensuring compliance with industry standards and regulatory requirements.
  
• Develop and maintain IT disaster recovery and business continuity plans to minimize risks associated with system failures and data loss.
  
• Ensure compliance with data protection regulations, addressing any gaps as necessary.
  

Stakeholder and Vendor Management:

• Maintain strong relationships with key stakeholders, including senior management and address their technology needs.
  
• Negotiate and manage contracts with external vendors to optimize value and performance.
  

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
  
• 5+ years of experience in IT management, with a proven track record of leading high-performing IT teams
  
• Relevant working experience in a busy IT Department,  BPO ( Added Advantage)
  
• Possess strong expertise in IT infrastructure management, particularly in cloud computing and cybersecurity, vital for safeguarding organizational assets.
  
• Demonstrated experience in strategic planning, project management, and digital transformation initiatives
  
• Proficiency in budgeting, resource allocation, and vendor management
  
• Advanced knowledge of IT governance frameworks and best practices
  
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions
  
• Strong leadership and communication skills, with the ability to influence stakeholders at all levels
  
• Experience with emerging technologies and their application in business contexts
  
• Relevant IT certifications (e.g., ITIL, PMP, CISSP) are highly desirable
  
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing technological landscapes
  

Key Responsibilities

Strategic IT Planning:

• Develop and Implement IT strategies that support the company's business goals and growth objectives.
  
• Conduct regular IT assessments and audits to identify opportunities for improvement and innovation.
  
• Formulate and implement IT policies, procedures, and standards to guide the organization’s technology practices.
  

IT Infrastructure and Management:

• Oversee the design, deployment, and maintenance of IT infrastructure, including networks, servers, etc.
  
• Ensure the security, availability, and optimal performance of IT systems to support business continuity and business needs.
  

Technology Solutions and Innovation:

• Stay informed on industry trends and emerging technologies, positioning the company at the forefront of innovation.
  
• Collaborate with business units to identify technology solutions that drive business growth and service excellence.
  

IT Service Management:

• Establish and manage IT service delivery processes, including incident management, problem resolution, change management, and service requests.
  
• Monitor feedback, complaints, and concerns related to service delivery, or equipment and work to address them effectively to maintain high levels of stakeholder satisfaction
  

Team Leadership and Development:

• Build and lead a high-performing IT team, fostering a culture of collaboration, innovation, and continuous improvement.
  
• Provide leadership, coaching, and mentoring to IT staff, driving professional development and performance excellence.
  

Security, Risk Management, and Compliance:

• Implement cybersecurity measures to protect company and client data, ensuring compliance with industry standards and regulatory requirements.
  
• Develop and maintain IT disaster recovery and business continuity plans to minimize risks associated with system failures and data loss.
  
• Ensure compliance with data protection regulations, addressing any gaps as necessary.
  

Stakeholder and Vendor Management:

• Maintain strong relationships with key stakeholders, including senior management and address their technology needs.
  
• Negotiate and manage contracts with external vendors to optimize value and performance.