Manager, Maintenance and Auxiliary Services

ABOUT THE COMPANY

United States International University - Africa, also known as USIU Africa, is a private university in Kenya, the largest economy in the East African Community. It is one of the best universities in Africa. It is accredited by the Commission for Higher Education (CHE) in Kenya.

JOB SUMMARY

Academic & Professional QualificationsMaster’s Degree in Facilities / Real Estate Management, Business Administration, or a related fieldBachelor’s Degree in Engineering (Civil, Electrical, Mechanical), Facilities/ Real Estate Management, or a related field.Professional certification in Facilities /Real Estate Management or Project Management is desirable.Membership in a relevant professional body.Proficiency in computer applications and facilities management systems.ExperienceMinimum of five (5) years’ relevant experience in facilities management, maintenance operations, auxiliary services management, and real estate management, within a large institution or similar environment.Experience in managing outsourced services and contractors.Demonstrated experience in maintenance planning, budgeting, and project coordination.

RESPONSIBILITIES

1. Facilities Maintenance and OperationsOversee preventive and corrective maintenance of university buildings, infrastructure, and equipment.Ensure timely response to maintenance requests across academic, administrative, and residential facilities.Develop and implement maintenance schedules to minimize downtime and extend asset life.2. Auxiliary Services ManagementManage auxiliary services such as cleaning, waste management, landscaping, transport, catering support, and other campus support services.Ensure high standards of service delivery to support a conducive learning and working environment.Monitor performance of outsourced service providers to ensure compliance with service level agreements.3. Infrastructure and Utilities ManagementOversee the efficient operation of utilities including water, electricity, HVAC systems, and other essential services.Monitor utility usage and implement cost-control and sustainability initiatives.4. Health, Safety, and ComplianceEnsure compliance with occupational health and safety standards, environmental regulations, and university policies.Conduct regular inspections and risk assessments to identify and mitigate hazards.Support emergency preparedness and response initiatives in collaboration with security and safety teams.5. Project Coordination and ImprovementsCoordinate minor construction, refurbishment, and renovation projects within the University.Liaise with consultants, contractors, and relevant stakeholders to ensure timely and quality project delivery.Support planning and execution of infrastructure improvement initiatives.6. Vendor and Contract ManagementOversee procurement and management of service providers and contractors related to maintenance and auxiliary services.Ensure proper contracting, performance monitoring, and evaluation of vendors.Maintain effective relationships with suppliers to ensure continuity and quality of services.7. Budgeting and Resource ManagementDevelop and manage budgets for maintenance and auxiliary services.Ensure cost-effective utilization of resources while maintaining service quality.Monitor expenditures and provide regular financial and operational reports.8. Asset ManagementMaintain an updated inventory of facilities, equipment, and assets under maintenance.Ensure proper lifecycle management, including maintenance, repair, and replacement planning.9. Stakeholder EngagementWork closely with academic departments, student services, housing, and administration to address facility and service needs.Provide timely communication and updates on maintenance schedules, disruptions, and improvements.10. Continuous Improvement and InnovationIdentify opportunities to improve efficiency, sustainability, and service delivery within maintenance and auxiliary services.Promote adoption of best practices, including green initiatives and smart facility management systems.

REQUIRED SKILLS

Equipment and tool maintenance, Quality control and supervision, Engineering, Project management

REQUIRED EDUCATION

Post-graduate education