Manager-OPD Services

Job Overview

The Manager – OPD Services will be responsible for overseeing the day-to-day operations of the Outpatient Department to ensure efficient patient flow, high-quality service delivery, excellent patient experience, staff performance, operational efficiency, and compliance with hospital standards and regulatory requirements.

Key Responsibilities:

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• Provide leadership and oversight of OPD operations to ensure efficient and high-quality outpatient service delivery.
  
• Drive initiatives to improve patient flow, reduce waiting times, and enhance patient experience.
  
• Lead and manage OPD staff performance, productivity, and service standards.
  
• Ensure compliance with quality, safety, and infection prevention standards.
  
• Coordinate clinic schedules, appointments, and outpatient service processes.
  
• Monitor departmental performance and support continuous improvement initiatives.
  
• Oversee effective utilization of departmental resources and operational efficiency.
  
• Collaborate with clinical and support teams to ensure seamless patient care and service delivery.
  

Key Requirements:

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• Bachelor’s Degree in Healthcare Management, Nursing, Clinical Medicine, or related field.
  
• Minimum of 5 years’ relevant experience in hospital operations or outpatient services, with at least 3 years in a supervisory role.
  
• Strong leadership, communication, and problem-solving skills.
  
• Proficiency in computer applications and hospital information systems.
  

Interested candidates should submit their application and updated resume to hr@southbhospital.co.ke  by 27th May 2026.