Manager: Transport Operations

Job Function

To design and implement regional client services delivery strategy and associated best practice, management of operational outputs contributing to client satisfaction, reduced risk and improved profitability. Building of trust relationships with clients and suppliers to support business development and growth objectives. Key focus on solutions, optimisation, reporting and maintaining a positive team culture. Overseeing the end‑to‑end client service delivery, coordinating internal functions, optimising transport operations, and ensuring billing accuracy and service-level compliance.

Key Performance Areas

• Deciding & initiating actions - takes responsibility for actions, projects and people.
• Leading & supervising - provides others with a clear direction and motivates and empowers others.
• Adhering to principles & values - upholds ethics and values and demonstrates integrity.
• Relating and networking - easily establishes good relationships with customers, subcontractors and staff
• Presenting and communicating information
• Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships.
• Knowledge of TMS systems and planning software.
• Support transport compliance and governance.
• Development of commercial models and rate structure
• Client Relationship & Stakeholder Management
• Operational Management - Oversee daily Transport Management operations, ensuring adherence to SLA, SOPs, and best‑practice standards.
• Leadership & People Management - Lead, mentor, and develop the Client Services team. Drive a culture of accountability, performance excellence, and customer centricity.
• Reporting & Compliance - Ensure accurate, timely reporting to clients and internal stakeholders.
• Billing, Cost Control & Financial Accuracy - Ensure accurate rate application for all loads and services.
• Validate billing inputs and support financial teams during month‑end processes. Investigate and rectify rate discrepancies, zero‑rated loads, or unbilled activities.
• Identify cost‑saving opportunities and support client profitability management.

Qualifications Required

• Matric
• Logistics or similar qualification will be an advantage

Experience and Skills Required

• At least 5 years’ experience in a Logistics Operational Supervisor/Management environment
• TMS and Planning Software
• Tracking Systems (Pullsit, C-Track etc.)
• Operational cross border experience essential

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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