MARKETING & CUSTOMER RELATIONSHIP COORDINATOR

JOB TITLE MARKETING & CUSTOMER RELATIONSHIP COORDINATOR

NATURE OF JOB FULL TIME

INDUSTRY AUTOMOTIVE SALES

SALARY KSHS.35,000 PLUS COMMISSION

JOB LOCATION ALONG NGONG ROAD

DUTIES AND RESPONSIBILITIES

Customer Relationship Management

·       Manage and maintain accurate customer information and interactions using the CRM system.

·       Build and maintain strong relationships with existing and potential customers.

·       Respond promptly and professionally to customer inquiries through phone, email, social media, and other communication channels.

·       Identify customer needs and provide timely and appropriate solutions.

·       Follow up with customers after enquiries, purchases, and other interactions to strengthen customer retention.

Lead Management & Sales Support

·       Follow up on leads generated through marketing campaigns, social media, referrals, and other channels.

·       Qualify leads and ensure they are appropriately handed over to the sales team.

·       Maintain regular follow-ups with prospects to drive conversions.

·       Support the sales team with customer information and communication.

·       Identify opportunities for repeat business, referrals, and upselling.

·       Track lead progress and provide updates on outstanding opportunities.

 Marketing & Social Media Coordination

·       Support the development and coordination of marketing content and campaigns.

·       Assist in managing the company's social media presence and audience engagement.

·       Respond to customer comments, messages, and inquiries across social media platforms.

·       Coordinate promotional campaigns, offers, and marketing initiatives.

·       Support the planning and execution of promotional activities, exhibitions, events, and other customer engagement initiatives.

·       Monitor marketing activities and provide feedback on customer response and engagement.

Customer Feedback & Market Insights

·       Monitor customer feedback across different communication channels.

·       Identify recurring customer concerns, preferences, and emerging trends.

·       Communicate relevant customer insights to the sales and management teams.

·       Support initiatives aimed at improving customer satisfaction and overall customer experience.

·       Monitor competitor activities and provide relevant market feedback.

CRM & Reporting

·       Ensure customer and lead information is accurately captured and regularly updated in the CRM.

·       Maintain organized records of customer interactions, enquiries, follow-ups, and sales opportunities.

·       Prepare basic marketing, customer engagement, and lead activity reports.

·       Track follow-up activities and ensure no qualified lead is neglected.

·       Provide regular updates on customer relationship and marketing activities.

KEY REQUIREMENT SKILLS AND QUALIFICATION

·       Diploma or Degree in Marketing, Business Administration, Communications, or a related field.

·       Minimum 3 years' experience in marketing, customer relationship management, sales support, or a related role.

·       Practical experience using CRM systems.

·       Experience managing or engaging audiences on social media platforms.

·       Experience in the automotive industry, motor vehicle dealership, or related sales environment is an added advantage.

HOW TO APPLY

·       If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

·       Interviews will be carried out on a rolling basis until the position is filled.

·       Only the shortlisted candidates will be contacted.