Job descriptions & requirements
ABOUT THE COMPANY
We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.
JOB SUMMARY
We are seeking a Scheduler to work in ahigh-performance office environment, maintaining a consistently positiveattitude and the ability to multitask effectively. 📍 Schedule &Compensation:✅ Tuesday, Wednesday,Friday: 11:00 PM – 8:00 AM Kenya time✅ Saturday & Sunday: 3:00PM – 12:00 AM Kenya time✅ Days Off: Monday& Thursday✅ Work Modality: On-sitein Nairobi, Kenya Requirements:High school diploma or equivalent, with at least 2 years of administrative or business experience.Basic office, computer, and organizational skills.Excellent interpersonal and telephone communication skills.Experience with appointment scheduling in the healthcare / homecare areaAbility to read, write, and communicate in English as required for the role.
RESPONSIBILITIES
Responsibilities:Answer incoming phone calls in a professional, courteous, and timely manner.Maintain constant communication with associates and clients to assess service quality.Act as a liaison between caregivers and the Office Manager.Receive referrals and address concerns related to company services.Support sales, marketing, and public relations efforts as needed.Represent the vision, mission, and core values of Right at Home.Schedule and coordinate caregivers’ daily activities.Perform payroll-related tasks, including verifying time sheets, updating phone system records, and data entry.Maintain accurate documentation in ClearCare, ensuring complete and up-to-date files for all caregivers.Perform on-call duties (after-hours coordination) as required.Demonstrate the ability to handle multiple tasks in a fast-paced, high-performance environment.Interview, evaluate, and test candidates, ensuring a positive candidate experience.Support recruitment, hiring, onboarding, training, disciplinary actions, and related HR activities.Perform general office functions and administrative tasks.Carry out other duties as assigned by the Operations Manager.
REQUIRED SKILLS
Scheduling, Patient care
REQUIRED EDUCATION
High, secondary school
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