MICE & F&B Coordinator

ABOUT THE COMPANY

We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. Were so much more than hotels were creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.

JOB SUMMARY

The MICE & F&B Coordinator provides comprehensive support to the Meetings, Incentives, Conferences, and Events (MICE) team while also assisting the Food & Beverage (F&B) department. The role ensures seamless event planning, client servicing, and coordination of banquet and dining experiences in alignment with hotel standards. This dual responsibility bridges event operations with F&B service delivery, supporting both client satisfaction and departmental efficiency.QualificationsDiploma or Bachelor’s Degree in Hospitality Management, Tourism, Events Management, Business Administration, or a related field.At least 2–3 years’ experience in a similar role within a hotel, conference center, or events environment, preferably in MICE, Sales, Banquets, or F&B coordination.Strong knowledge of banquet operations, conference services, and group business processes.Proficiency in Opera or similar hotel property management and event management systems.Excellent communication and interpersonal skills, with the ability to liaise professionally with clients and internal departments.Strong organizational and administrative skills, with attention to detail in preparing BEOs, contracts, proposals, and billing documentation.Ability to manage multiple events simultaneously and work under pressure in a fast-paced environment.Good understanding of food and beverage service standards, menu planning, and basic costing.Strong computer skills, particularly in MS Office (Word, Excel, PowerPoint, Outlook).High level of professionalism, customer service orientation, and problem-solving ability.Flexibility to work extended hours, weekends, and be on-site during major events.

RESPONSIBILITIES

Respond promptly to MICE inquiries and assist in creating tailored proposals, contracts, and quotations in line with brand standards.Prepare, manage, and distribute MICE documentation including Banquet Event Orders (BEOs), event lists, group resumes, and correspondence.Coordinate site inspections, client visits, and familiarization (FAM) trips to the hotel.Confirm event details with clients, ensuring every element aligns with their expectations and our operational capabilities.Serve as the liaison between clients and hotel departments, and be present on-site during key events to support flawless execution.Foster strong client relationships before, during, and after events, with the goal of securing repeat business and positive referrals.Organize logistics for each event, including accommodation blocks, meeting space, culinary arrangements, and technical support.Ensure all billing documentation, deposits, and credit applications are processed accurately and on time.Facilitate pre-conference briefings with clients and relevant departments to align all stakeholders.Maintain and update the MICE database (Opera) with accurate contact and booking information.Food & Beverage CoordinationSupport the F&B team in preparing daily and weekly banquet and restaurant operational schedules based on confirmed events and guest bookings.Coordinate with chefs and service teams to ensure menu selections, dietary requests, and beverage orders are captured and executed accurately.Monitor setup of banquet halls, restaurants, and bars for MICE and non-MICE events, ensuring alignment with BEOs and service standards.Assist in tracking F&B inventory for events and liaise with purchasing to ensure timely availability of supplies.Act as a communication bridge between MICE, Banquets, and Culinary teams to guarantee smooth execution of group dining and banquet services.Support in capturing guest feedback on F&B services during and after events, escalating key insights to management.Contribute to departmental reporting by compiling post-event reviews, F&B revenue summaries, and service performance highlights.Provide administrative support to the F&B leadership team, including scheduling, minutes of meetings, and internal communication updates

REQUIRED SKILLS

Meeting management, Event management, Hotel management, Team leadership

REQUIRED EDUCATION

Diploma, Associate's degree