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Mortgage Fulfilment Officer at HF Group


Accounting, Auditing & Finance

KES Confidential
2 weeks ago

Job Summary


Job Description/Requirements

Job Description

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Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

Overall Job Purpose

Responsible for managing and fulfilling conditions with the mortgage loan customers and loan officers for loans within the mortgage business loan pipeline. The Mortgage Fulfilment Specialist will be responsible for understanding and accelerating the processing of loans while achieving the goals set forth in HFC mortgage product guidelines and processes. The Mortgage Fulfilment Specialist is also responsible for validating and verifying application data including, but not limited to property and clients’ income.

Principle Accountabilities

Collaborate with Retail sales teams and support units to seek sales growth and business improvement opportunities. Assist in mortgage loan pipeline management, including, but not limited to, tracking closing dates and having regular pipeline review meetings with originators Assist in overseeing multiple loan files within the closing pipeline Support the Mortgage Lending Team Collaborate with Lawyers and Valuers to seek the highest levels of standards and quickest TAT on their services Overall management of the Mortgage Business products to ensure superior service offering to all customers, reduction of fraud and losses Provide analytical support to Mortgage Businesses with Market Intelligence reports on various aspects of mortgage performance. Any other relevant analytical tasks assigned by the Head of Mortgage Business Establish and maintain a strong customer-focus approach both with internal and external customers. Keep the Relationship team constantly informed on the progress of their applications Identify and address any fraud-related activities and ensure risk exposure is minimized. Follow up on transactions with Advocates and valuers to ensure they are within the agreed TAT Cross-sell Property Financing products whenever an opportunity arises. Assist in conducting customer retention activities as per the retention program Facilitate and develop sound relationships with internal channels such as Branch Networks, and Product department unit.

Minimum Qualifications, Knowledge and Experience


Bachelor’s degree in Finance, Economics, Business administration, Accounting or related field of study Professional qualifications in a relevant discipline.


Minimum 3 years’ experience in mortgage loan processing or fulfilment experience A minimum of 5 years working experience in a financial institution preferably a bank

Technical and General Competencies:

Excellent interpersonal skills, presentation and communication skills Proficient in mortgage lending compliance and regulatory requirements, and a solid understanding of mortgage lending criteria Ability to thrive in a high-volume, fast-paced environment Self-motivated and self-sufficient in approach to work Strong organizational and time management skills; close attention to detail Ability to build and maintain positive and effective relationships with others Strong oral and written communication skills, a good listener, articulate, ability to effectively present information and respond to inquiries Strong work ethic; ability to work to achieve desired production results A good working knowledge of MS Office packages. Strong organizational and time management skills; close attention to detail Knowledge of Banking and Business Operations: Well-rounded knowledge of all the Banks’ products, operations, and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.

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