OFFICE ADMIN/CYBER ATTENDANT

JOB TITLE OFFICE ADMIN/CYBER ATTENDANT

NATURE OF JOB FULL TIME

INDUSTRY ICT & DIGITAL SERVICES

SALARY KSHS.17,000-20,000

JOB LOCATION KIRINYAGA ROAD- NAIROBI CBD

DUTIES AND RESPONSIBILITIES

Customer Service

·       Receive and assist customers professionally, identifying their service needs.

·       Respond to customer inquiries and resolve service-related issues promptly.

·       Maintain high standards of customer service and confidentiality.

Digital & Government Services

·       Process services through eCitizen, KRA iTax, eTIMS, and NTSA platforms.

·       Guide clients through online applications, registrations, and statutory compliance processes.

·       Keep up to date with changes in government digital platforms and procedures.

Document Processing Services

·       Prepare, type, print, scan, photocopy, laminate, and bind customer documents.

·       Generate invoices, quotations, receipts, and other business documents.

·       Ensure accuracy and quality of all documents before issuance or submission.

Office Administration

·       Maintain organized filing systems for customer records and office documents.

·       Monitor office supplies and coordinate replenishment of stationery and consumables.

·       Handle telephone calls, emails, and general office correspondence.

Technical Support

·       Troubleshoot basic computer, printer, scanner, and internet connectivity issues.

·       Assist customers with online account creation and document uploads.

·       Ensure office equipment is functional and report technical faults when necessary.

 Cash Handling & Record Keeping

·       Receive customer payments and issue receipts accurately.

·       Maintain daily transaction records and prepare basic sales reports.

·       Balance daily cash collections in accordance with company procedures.

Business Operations Support

·       Promote the centre's services to existing and potential customers.

·       Support daily operational activities to ensure efficient service delivery.

·       Identify opportunities to improve customer experience and office efficiency.

KEY REQUIREMENT SKILLS AND QUALIFICATION

·       Diploma in Business Administration, Information Technology, or a related field.

·       Minimum of 1 year of experience in a cybercafé, business centre, or office administration role.

·       Experience using eCitizen, KRA iTax, eTIMS, and NTSA platforms.

·       Strong computer literacy and proficiency in Microsoft Office applications.

·       Excellent customer service, communication, and interpersonal skills.

·       Good organizational skills with high accuracy and attention to detail.

HOW TO APPLY

·       If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

·       Interviews will be carried out on a rolling basis until the position is filled.

·       Only the shortlisted candidates will be contacted.