Officer, IT Platform Support Operations
Job descriptions & requirements
Officer, IT Platform Support Operations
Department: Digital Business
Reports to: Senior Manager, IT Platform Support Operations
Unit: IT Platform Operations
Positions: 1
Country: Kenya
Role Summary
The IT Platform Support Operations Officer role is responsible for the provision of 1st level support though technical analysis and offering solutions to issues reported or escalated via the ITSM tools in place. The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures.
The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the Fintech’s internal and external customers.
Officer, IT Platform Support Operations
Department: Digital Business
Reports to: Senior Manager, IT Platform Support Operations
Unit: IT Platform Operations
Positions: 1
Country: Kenya
Role Summary
The IT Platform Support Operations Officer role is responsible for the provision of 1st level support though technical analysis and offering solutions to issues reported or escalated via the ITSM tools in place. The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures.
The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the Fintech’s internal and external customers.
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