Operations Customer Expert (Customer Service Representative)

ABOUT THE COMPANY

At Teleperformance, we provide industry-leading customer experiences and digitally powered business services for the world’s best brands. A globally diverse and inclusive company, we are a work family of more than 420,000 serving more than 170 countries and speaking 265 languages and dialects. We combine cutting-edge innovation with human understanding and empathy to deliver a comprehensive suite of best-of-breed services and end-to-end business solutions to integrate and optimize front-office customer support, back-office functions, and business operations. Our knowledge services portfolio applies Design Thinking and intelligent analytics to help companies optimize business processes and accelerate digital transformation. Because people and processes are the core of our business, we believe in hiring and nurturing top talent. Join our global network where the possibilities are endless, and everyone can make a difference. We are a socially responsible company that manages with a clear purpose and has been recognized in 2023 within the Top 5 of the World’s Best Workplace’s.
We are customer experience management experts.

JOB SUMMARY

Job SummaryThis role includes technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including providing customer service and support via phone, online chat, or text.Job DetailsMaintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries via phone and through emails and chats.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out to enable you respond to customer inquiries efficiently.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensuring customer satisfaction and providing professional customer support.Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.Managing database records, drafting status reports on customer service issues.Data entry and research as required to troubleshoot customer problems. RequirementsMinimum of 1 year experience in Customer ServiceDegree/Diploma in any related fieldTyping speed of 40WPM with accuracy of 90% and aboveC1 English and excellent grammar skillsKnowledge of IT programs i.e., Word, Excel, and fast fingers for typingGreat people skillsProactive personality and self-motivatorQuick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.Outstanding written and verbal communication skills, great phone etiquette and elevated speechShould be flexible to work in shifts both day and night.We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

REQUIRED SKILLS

Customer relations, Customer service, Customer support, CRM systems, Call center operation (customer support), Sales strategy

REQUIRED EDUCATION

Diploma, Associate's degree