Operations & HR Manager for a Professional Financial Services Practice

Key Responsibilities

1. Operational Excellence & Workflow Management
Capacity Planning: Monitor staff workloads and assign teams to audit/tax engagements to ensure optimal utilization.
Deadline Tracking: Maintain a firm-wide master calendar for all statutory deadlines (KRA, ICPAK, Annual Returns) to ensure zero penalties for clients.
Billing & Collections: Oversight of the "Work-in-Progress" (WIP) reports. Ensure time-sheets are submitted promptly and assist Partners in tracking fee collections and recovery rates.
Systems Management: Oversee the firm’s IT infrastructure, ensuring cloud security for client data and effective use of accounting/audit software.

2. Strategic Human Resources
Talent Acquisition: Manage the full recruitment lifecycle for interns, associates, and seniors.
Performance Management: Implement a KPI-driven appraisal system that aligns staff performance with the firm’s growth targets.
Learning & Development: Coordinate the "Study Leave" schedule for CPA students and organize internal CPD (Continuous Professional Development) training sessions.
Employee Relations: Act as the primary point of contact for staff grievances, ensuring compliance with the Kenya Employment Act.

3. Administration & Compliance
Regulatory Compliance: Ensure the firm’s practicing licenses, Professional Indemnity Insurance, and ICPAK memberships are always current.
Office Management: Oversee the Kisumu and Nairobi office facilities, including vendor management, procurement of supplies, and logistics.

Required Qualifications & Experience
Education: Bachelor’s degree in Human Resource Management, Business Administration, or a related field. An MBA is highly desirable.
Professional Membership: Valid membership with IHRM (Institute of Human Resource Management) is mandatory.
Experience: Minimum of 5–7 years in a management role. Previous experience in a professional services firm (Audit, Law, or Consulting) is a significant advantage.
Financial Literacy: Ability to interpret internal financial reports and manage office budgets.
Tech Proficiency: Advanced knowledge of HRIS, project management tools (e.g., Trello, Asana), and Microsoft Office 365.

Core Competencies
The "Fixer" Mentality: A proactive approach to identifying bottlenecks in the workflow and solving them before they affect client delivery.
High Emotional Intelligence: Ability to manage a diverse team of professionals under high-pressure audit seasons.
Integrity: Handling sensitive partner-level financial data and staff records with total confidentiality.

Why Join Us?
Leadership Role: You will have a seat at the table in making strategic decisions that affect the firm’s growth.
Impact: The opportunity to build and refine the operational DNA of a fast-growing firm.
Growth: A competitive salary and benefits package commensurate with experience.

How to Apply

Submit your CV and a brief cover letter outlining your experience in managing professional teams, and you current and expected salary. Interviews on rolling basis.