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Operations Lead - Kenya


Driver & Transport Services

KES Confidential
1 month ago

Job Summary


Job Description/Requirements

If you’re here, it’s because you’re looking for an exciting ride

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.  

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people , paving the way forward together. 

Not your usual app . We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

Our culture and strong values. 

We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do!  We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift!  We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).  We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

Our career development philosophy. 

We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.  We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams!  We embrace opportunities to move the needle and make an impact beyond our scope. 

Our commitment to being a force for good. 

Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.  We invest in doing good by dedicating time and resources into social and environmental initiatives.  We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.


As an Operations Lead, you will be responsible for ensuring operational excellence in Kenya. You will lead the team and help them build a top-notch supply structure, owning the operational KPIs of 60 cities, engaging with and retaining couriers (or glovers, as we like to call them), coordinating projects across these geographic areas, while pushing our partners towards Operational excellence. 

Your main responsibility is to make sure the long-term sustainability of the fleet, its satisfaction, as well as its daily performance.


Lead the Supply Operations team of Kenya Be the owner of Operations P&L (courier cost, compensation cost, Live Operations, Materials etc..). Define the medium and long-term strategy to achieve growth and profitability targets. Be responsible for Operational Excellence levers, including courier profitability and incentives management, supply and demand balance, delivery times optimization, courier positioning and zoning & implementing logistics features Improve the operations by ensuring our ambitious targets Hire, train, and mentor the team members Standardize processes across the different geographies under your scope Build tools to speed up Local teams’ autonomy Commit to contributing to Glovo’s growth, getting the job done Work with local providers and legal teams, to ensure the best-in-class operations in the region Bring the operations team to the next level! Get feedback from our couriers and translate it into product and operations improvement. Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference. Give visibility using analytical reports to the main stakeholders of the project status and follow up on the next steps. Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses. Improve the operational efficiency of our partners by making sure we always deliver the best service to our customers Contribute to stratospheric job creation and earnings for thousands of people Implement, standardize and execute processes across all cities.


+6 years in fast-paced environment, preferably in ops/strategy consulting, in an operations/logistic company or in FMCG/retail/top tech firms The skills to manage the big picture and the smallest details. You´re always on top of your deadlines and you demonstrate to be an organization freak! Track record of success delivering and implementing new solutions/processes/standardization Experience in KPIs tracking and creation and optimization expertise Problem solver, data-driven decision-making with a strong analytical approach A Master’s degree in Engineering, Business, Economics are a plus Ability to manage small work teams and lead changes Excellent communication skills An empathetic, inclusive, and curious attitude Proficiency in Excel is mandatory. SQL knowledge is a plus Excellent English

Individuals representing diverse profiles, encompassing various , ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

Top-notch private health insurance to keep you at your peak. Monthly Glovo credit to satisfy your cravings with zero delivery fees on all Glovo orders ️Flexible time off (uncapped vacation days) , the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! Online therapy and wellbeing benefits to ensure your mental well-being. An external learning budget to fuel your thirst for knowledge and personal growth.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our and check out our and !

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