Operations Manager/ Lead

Key Responsibilities

• Fleet & Logistics Oversight: Manage daily dispatch operations, optimizing routes for our motorcycle and vehicle fleet to reduce transit times and costs.
• Warehouse & Fulfillment Management: Supervise our fulfillment center, ensuring accurate inventory management, efficient "pick and pack" processes, and seamless integration with e-commerce partners.
  
• Countrywide Coordination: Synchronize operations between our Nairobi office and our field patners across kenya to ensure smooth logistics and returns management.
  
• Performance Tracking: Monitor Key Performance Indicators (KPIs) such as delivery success rates, Cash on Delivery (COD) reconciliation accuracy, and rider productivity.
  
• Compliance & Safety: Ensure all operations comply with internal policy and regulatory frameworks and internal security protocols.
  
• Customer Experience: Act as the point of escalation for complex delivery issues, ensuring a high level of professional service and problem resolution.

Requirements & Qualifications

• Experience: Minimum of 2-3 years of experience- preferably in logistics, supply chain, or courier operations management. Experience in a fast-paced 3PL or e-commerce environment is highly preferred.
  
• Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
  
• Tech-Savvy: Proficiency in Logistics Management Systems and the MS Office Suite (specifically Excel for data analysis).
  
• Leadership: Proven ability to manage teams of field staff (riders/drivers) and internalpersonnel with a focus on discipline and motivation.
  
• Regional Knowledge: Deep understanding of the logistics landscape in Kenya, customs and cross-border regulations is a major plus.
  
• Soft Skills: Exceptional problem-solving skills, the ability to work under high pressure, and a "boots-on-the-ground" leadership style.
  
• Multi-tasking- Ability to work under pressure and make major decisions to ensure business growth and development.