OPERATIONS MANAGER – SUPERMARKET
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Job summary
Oversee the day-to-day operations of all supermarket branches to ensure smooth running and efficiency.
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
8 years
Job descriptions & requirements
JOB TITLE: OPERATIONS MANAGER – SUPERMARKET
NATURE OF JOB: FULL TIME
INDUSTRY; RETAIL
SALARY: KSHS.80,000-90,000
JOB LOCATION: KANGUNDO ROAD WITH TRAVEL TO OTHER BRANCHES
DUTIES AND RESPONSIBILITIES
Store Operations Management
- Oversee the day-to-day operations of all supermarket branches to ensure smooth running and efficiency.
- Ensure stores open and close on time and operate according to company standards and procedures.
- Monitor store performance and implement improvements to enhance productivity.
Staff Leadership & Supervision
- Supervise, guide, and support store managers, supervisors, and staff across branches.
- Plan staff schedules, shifts, and task allocation to ensure adequate coverage.
- Conduct performance evaluations, coaching, and disciplinary actions where necessary.
- Promote teamwork, professionalism, and a positive work culture.
Inventory & Supply Chain Management
- Coordinate with suppliers to ensure consistent product supply and timely deliveries.
- Monitor stock levels, ordering, and replenishment to prevent shortages or overstocking.
- Ensure proper stock handling, storage, and stock rotation (FIFO).
- Reduce losses by controlling wastage, shrinkage, and expired products.
Store Merchandising & Presentation
- Ensure stores maintain cleanliness, proper product displays, and attractive merchandising.
- Monitor shelf arrangement and pricing accuracy.
- Implement promotional displays and ensure visibility of key products and offers.
Customer Service Management
- Ensure high standards of customer service and satisfaction in all branches.
- Address customer complaints promptly and ensure quick resolution of issues.
- Train staff on customer engagement and service excellence.
Sales & Performance Management
- Track daily, weekly, and monthly sales performance for each branch.
- Develop strategies to increase sales and meet monthly targets.
- Analyze sales reports and identify growth opportunities or underperforming areas.
Compliance & Risk Management
- Ensure compliance with company policies, safety standards, and regulatory requirements.
- Monitor adherence to health, safety, and hygiene standards in stores.
- Conduct routine inspections and audits to ensure operational compliance.
Reporting & Documentation
- Prepare and submit operational reports, performance reports, and stock reports.
- Maintain accurate documentation for inventory, staff records, and operations.
- Use MS Office tools for reporting, tracking performance, and operational planning.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Degree in Business Administration, Supply Chain Management, or a related field.
- Minimum 8+ years of experience as an Operations Manager in a retail or supermarket environment.
- Strong leadership, planning, and supervisory skills.
- Proficiency in Microsoft Office and documentation/reporting.
- Ability to travel between branches when required.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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