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Job Summary

Job Title: Operations Manager Location: Boutique Beach Resort, Diani Beach About Us: We’re a boutique beach resort renowned for exceptional service, luxurious accommodations, and stunning location on Diani Beach. We're seeking a dedicated and experienced Operations Manager to join our team and oversee the daily operations of our resort.

  • Minimum Qualification : Bachelors
  • Experience Level : Senior level
  • Experience Length : 5 years

Job Description/Requirements


  • Oversee Daily Operations: Ensure the seamless running of all resort operations, including front desk, housekeeping, food and beverage, maintenance, and guest services.
  • Staff Management: Lead, motivate, and manage a diverse team of employees. Conduct regular performance reviews, provide training, and foster a positive work environment.

  • Guest Satisfaction: Monitor guest feedback and ensure high levels of guest satisfaction by addressing concerns and implementing improvements.

  • Quality Control: Maintain high standards of service, cleanliness, and maintenance throughout the resort. Conduct regular inspections and audits for improvement.

  • Budget Management: Monitor expenses and revenue, and implement cost-saving measures without compromising quality.

  • Inventory Management: Oversee inventory control for supplies, equipment, and food and beverage stock. Ensure timely procurement and efficient usage.

  • Compliance: Ensure compliance with all county and national health, safety, and regulatory requirements and inspections.

  • Strategic Planning: Develop and implement operational strategies to enhance efficiency, profitability, and guest superior experience at all times. 

  • Reporting: Prepare and present regular reports on operational performance, guest feedback, and financial status to the senior management team.


  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

  • Minimum of 4 years of experience in hotel or beach resort management, with at least 3 years in a supervisory/management role.

  • Strong leadership and team management skills.

  • Excellent communication ( written & spoken) and interpersonal abilities.

  • Proven problem-solving and decision-making skills.

  • Ability to work flexible hours, including weekends and holidays.

  • Proficiency in hotel management software and MS Office Suite.

  • Knowledge of local regulations and compliance requirements in the hospitality industry.


  • Female candidates are highly encouraged to apply 

  • Significant experience working in Diani, South Coast, and willing to live/relocate to Diani. 

  • Passion for delivering exceptional guest service in a boutique hotel/resort.

  • Strong organizational and multitasking abilities.

  • Detail-oriented and committed to maintaining high standards.

  • Adaptable and able to thrive in a fast-paced hotel environment.

  • Positive attitude, ability to inspire and lead various teams while setting a scene for high performance.


  • Competitive salary considerations and performance-based incentives.

  • Meals provided while at work.

  • Health insurance and other benefits.


Interested candidates should send their resume/CV, cover letter & three minutes personal video explaining why they’re a suitable candidate for the position. All Applications should be emailed to: silkventure.applications@gmail.com by July 31st, 2024. Please include "Operations Manager Application - [Your Name]" in the subject line of your email. Good luck!

Our boutique Beach Resort is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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