OPERATIONS MANAGER – WAREHOUSING & INLAND DELIVERY

• Oversee receiving, storage, order preparation, dispatch and stock transfers in line with approved procedures.
• Maintain accurate inventory records and conduct regular physical stock counts and reconciliations.
• Monitor stock quality, shortages, damaged or expired products, customer returns and quarantined stock; coordinate investigations and corrective action.
• Ensure compliance with Good Distribution Practice (GDP), applicable regulatory requirements, quality standards and internal procedures.
• Maintain warehouse security, cleanliness, equipment and facility conditions, including temperature-control and cold-chain systems where applicable.
• Review and improve warehouse procedures, investigate operational deviations and report issues to the relevant teams.
• Manage the company’s delivery fleet and third-party courier partners, including service agreements, insurance cover and performance reviews.
• Monitor delivery performance and work with the logistics team and service providers to achieve timely, reliable deliveries.
• Track operating costs, prepare regular stock and management reports, and reconcile supplier and transport related statements.
• Lead, coach and develop warehouse and logistics staff, including setting objectives and conducting performance reviews.
• Coordinate with internal teams, suppliers and service providers to resolve operational challenges andmaintain service quality.

Key Requirements

• Bachelor’s degree in Pharmacy, Operations, Business Management or a related field.
• A postgraduate qualification in Logistics or Supply Chain Management will be an added advantage.
• 5–10 years’ experience in operations management, preferably in pharmaceuticals, FMCG or logistics.
• Good understanding of supply chain and inventory management, with strong financial and cost-control awareness.
• Experience in quality assurance and compliance with operational procedures and standards.
• Demonstrated ability to manage warehouse operations, delivery teams, external logistics providers and staff performance.
• Strong planning, problem-solving, reporting, communication and people-management skills.

• Maintain high inventory accuracy and minimise stock damage, losses and avoidable shortages.
• Ensure stock adjustments are properly authorised and documented.
• Maintain appropriate insurance cover for goods transported by internal or third-party providers.
• Drive a target of at least 95% on-time delivery performance.
• Provide accurate, timely stock, quarantine, delivery and management reports.