Operations Officer

1. Strategic Planning & Process Optimization

• SOP Development: Formulate and implement Standard Operating Procedures (SOPs) to streamline workflows and ensure operational consistency.
• Performance Management: Establish Key Performance Indicators (KPIs) and metrics; conduct regular performance appraisals and implement data-driven improvement plans.
• Logistical Mapping: Design and optimize collection routes and mapping strategies to maximize fuel efficiency and service coverage.
• Resource Budgeting: Develop and manage weekly operational budgets, ensuring cost-effective allocation of fuel, labour, and overheads.

2. Team Leadership & Human Capital Management

• Supervision: Lead and oversee the daily activities of the operations team, including programmers, drivers, loaders, and yard maintenance staff.
• Workforce Planning: Manage the requisition, onboarding, and deployment of casual labour to meet fluctuating operational demands.
• Capacity Building: Conduct regular training sessions to enhance staff technical skills, safety awareness, and operational efficiency.

3. Fleet & Asset Management

• Fleet Oversight: Coordinate vehicle allocation, schedule routine maintenance, and conduct rigorous inspections to ensure fleet roadworthiness and longevity.
• Productivity Accountability: Monitor and report on route productivity, ensuring 100% accountability for time-on-road and vehicle utilization.

4. Yard Operations & Waste Recovery

• Recovery Optimization: Supervise waste sorting processes to achieve and exceed a recovery target of >60% across various waste streams.
• Inventory & Documentation: Ensure yard operations are systematically organized, with all recyclables and waste transfers accurately documented and stored.
• Disposal Management: Coordinate tipping activities at designated sites while ensuring associated costs remain within the approved budgetary framework.

5. Quality Assurance & Client Relations

• Service Excellence: Perform regular quality assurance (QA) inspections at client sites to ensure service delivery aligns with contractual agreements.
• Sustainability Partnership: Collaborate with clients to integrate and implement sustainability and circular economy principles within their waste management cycle.
• Business Development Support: Identify and submit business leads and waste profiling data to the sales team to facilitate revenue growth.

6. Risk Management & Compliance

• Safety & Compliance: Enforce strict adherence to Health, Safety, and Environment (HSE) standards and ensure all operations comply with national and local regulatory requirements.
• Risk Mitigation: Proactively identify operational risks and implement mitigation measures to protect personnel and company assets.

Key Competencies

• Strong leadership and managerial skills with the ability to inspire and manage a team.
• Excellent communication and interpersonal skills with proficiency in English
• Demonstrated ability to manage budgets, plan strategically, and implement environmentally sustainable goals.
• Health and safety qualifications