OPERATIONS & SALES POINT COORDINATOR EXPERIENCE IN FMCG PREFERRED.
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Job summary
We're looking for a results-driven field operations professional to keep our business running at its best. As our Operations & Sales Point Coordinator, you will be responsible for the day-to-day maintenance, inspection, and operational support of BonPop and Kingfisher sales points while strengthening relationships with partners.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nairobi, Kenya
Job descriptions & requirements
Qualifications:
- Bachelor's degree or above in Business Administration, Operations Management, or a related field
- 3+ years of retail operations, field operations, or store network management experience
- Experience managing both retail and wholesale/distribution channels preferred
- Willing to spend 80%+ of working hours on-site visiting stores
- Proficient in Microsoft Office and basic data analysis tools.
Key responsibilities:
-
- Conduct regular
store visits and operational audits (minimum 3 times per store per month)
- Ensure all sales point partners receive supply chain support and day-to-day operational assistance
- Coordinate product distribution and inventory levels, working with the production manager to replenish stock
- Ensure equipment is functioning properly at all points and manage equipment fault reporting
- Train partners on product knowledge, sales techniques, and customer service
- Track point-of-sale data and provide timely market feedback
- Collaborate cross-functionally with operations, sales, and finance teams.
- Support new partner onboarding and operational setup, tracking order volumes, delivery times, and partner performance.
- Manage partner incentive programs and handle operational disputes.
- Serve as the primary on-site contact for all sales point partners across retail and wholesale channels.
- Provide frontline insights to the marketing team to support campaign optimization.
- Prepare monthly marketing reports and recommend strategic adjustments.
- Conduct regular
store visits and operational audits (minimum 3 times per store per month)
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