OUTBOUND COLLECTIONS AGENT (NAKURU)

KEY RESPONSIBILITIES

• Reporting to the Team Manager, the Debt Recovery Officer will:
  
• Make outbound calls to debtors owing the company short term and long term debts.
  
• Ensure allocated collection targets are achieved.
  
• Advise debtors on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.
  
• Resolve and mediate disputes between debtors and the company.
  
• Send on request; proof of debt owed by a debtor to the company and earlier evidence of cheques paid to the company.
  
• Notify debtors on defaulted debts by mail, Whatsapp and or telephone.
  
• Prepare approval requests for negotiated settlements and follow up until account is fully settled and the balance paid off.
  
• Maintain and prepare daily collections reports, updates and status.
  
• Initiate demand and reminder letters to all defaulting customers and review all credit accounts for proper documentation and monitoring.
  
• Initiate the clearance process on cleared debts once you receive payment proof and have the same shared to the company.
  
• Provide debtors with statement of account upon request•
  
• Maintaining data integrity and keep customer details confidential.
  
• Responding to all customer correspondences via e-mail, telephone and postal mail.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• ​Minimum Qualification – High school Certificate minimum Grade C
  
• Certificate or Diploma in any business related field will be an added advantage.
• Demonstrate a clear understanding of recovery processes with sound understanding of debt recovery process and techniques.
  
• Should have strong analytical power, good problem-solving skills and ability to work under immense pressure.
  
• Must have ability to translate and apply Credit knowledge to improve positive results in negotiations with clients.
  
• Excellent written and communication skills and the ability to communicate effectively to individuals and groups of people.
  
• Certificate of good conduct

Salary: Retainer of Kes 10,000 plus 5-10% commissions

Method of Application: 

Interested and qualified candidates should forward their CV to: outboundrecoveries@gmail.com using the position as subject of email. 

Deadline 9th January 2026