Outbound Sales Representative
Job descriptions & requirements
ABOUT THE COMPANY
In Kenya, potential is everywhere, but opportunity is not. The walls of traditional finance have shut out countless individuals with dreams. We believe financial services should not be a privilege for the few, but a fundamental tool for everyone pursuing a better life.
FutureInno was born from this belief. We are more than just a fintech company; we are a bridge connecting present challenges to a future of possibilities. This is where we share our founding purpose, our blueprint, and the tomorrow we are striving to build.
JOB SUMMARY
Job ResponsibilitiesMake daily outbound calls to customers and introduce company services.Explain the free credit assessment process and guide customers to download the app.Follow up with customers through calls, WhatsApp, and SMS.Answer customer questions professionally and provide accurate information.Update customer information and feedback in the CRM system.Follow company calling standards and compliance requirements.RequirementsFluent in English and Swahili(Swahili speaking test required).Minimum 1 year experiencein call center, telesales, or customer service.Familiar with Kenyan customer culture and M-Pesa ecosystem.Good communication skills and ability to handle customer rejection.Basic computer skills and CRM experience preferred.Must follow company policies and avoid false promises or misleading information.Preferred ExperienceFintech, digital lending, or e-commerce experience is an advantage.
REQUIRED SKILLS
Customer service
REQUIRED EDUCATION
High, secondary school
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