Portfolio Recovery Executive
Job summary
We are looking for a Portfolio Recovery Executive to join our team. The role involves monitoring client loan accounts, following up on repayments, and ensuring timely debt recovery. You will work closely with the Operations team and Management to maintain a healthy loan portfolio.
Job descriptions & requirements
Company: Oya Microcredit Ltd
Location: Nairobi
Employment Type: Full-Time
Reports To: Portfolio Recovery Manager
Key Responsibilities
• Monitor customer loan accounts and identify overdue payments
• Follow up with clients through calls, messages, and field visits to ensure repayment
• Recover outstanding debts from borrowers
• Assess risk levels and recommend recovery actions
• Prepare daily, weekly, and monthly portfolio reports
• Track loan performance and provide insights for decision-making
• Work closely with the credit and operations team to reconcile payments
• Negotiate repayment plans with clients where necessary
• Maintain accurate records of all recovery activities
Qualifications and Requirements
• Bachelor’s degree in business administration, Finance, Economics, Accounting, or any related business field.
• Experience in debt collection, credit control or loan recovery is an added advantage
• Strong communication and negotiation skills
• Good analytical and reporting skills
• Ability to work in the field and handle clients professionally
Key competencies
• Problem-solving and decision-making
• Attention to detail
• Ability to meet targets and deadlines
• Integrity and professionalism
**Female candidates are encouraged to apply*
About Oya Microcredit Limited
Oya Microcredit Limited is a reputable financial institution based in Kenya, dedicated to providing accessible and affordable financial services to individuals and small businesses. As a customer-centric organization, Oya Microcredit Limited aims to empower its clients by offering a range of financial products and services tailored to meet their specific needs.
With a strong commitment to financial inclusion, Oya Microcredit Limited has helped thousands of individuals and businesses access the funds they need to grow and prosper. The company's innovative approach to microfinance has earned it a reputation as a leader in the industry, known for its transparency, reliability, and customer service.
At Oya Microcredit Limited, we believe in the power of financial empowerment to transform lives and communities. Join us in our mission to create a financially inclusive society where everyone has the opportunity to achieve their dreams. Apply now and be part of a dynamic team that is making a positive impact in Kenya.
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