POS Technical Support Officer at Frank Management Consult Ltd

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity.Roles & Responsibilities: Responsible for any POS technical-related issuesHandle POS maintenance technical-related issues.Handle POS wireless connectivity networking-related issues with ISPs.POS Applications’ Testing & Quality Assurance.Monitor and ensure that POS terminals are following Schemes mandates and regulations.Monitor and ensure that POS terminals are following PCI-DSS regulations and certificates.Handle POS integration requests and licenses with clients as well as Vendors.Supporting all POS Profiles Databases, System support, and queries.Support the POS deployment and POS maintenance teams in troubleshooting field problems.Support NIA operation teams for any POS servers (N-Genius, Ingenico & VeriFone) technical-related issuesSupport Testing and Development teams concerning POS terminal configurations and technical Issues.Testing and deploying new POS technologies.Maintained and generate reports on the database (MSSQL).Handle tracking and ticketing systems and confirm maintenance actions.Provide Technical support to the POS Repair center for any POS Hardware related issues.Prepare Daily, Weekly, and Monthly reports for support activities and ticket status.Monitor the POS Maintenance stock of terminals, spare parts, and accessories.Receive and test the terminals withdrawn for repair and take the necessary action.Prepare a monthly inventory report with all terminals and accessories.Handle day-to-day tickets (Clients’ Complaints) in all areas.Set up the POSs on the terminal Management System (TMS) by creating and configuring the profile of the terminal upon request (Add, Replace, Delete, or Change configuration). Minimum Qualifications Bachelor of science degree in Engineering or equivalent.3+ years in the engineering fieldUnderstands Scheme authorization and settlements.Excellent knowledge of various operating systems and Microsoft Office: Word, Excel, PowerPoint, Outlook, Project.Excellent knowledge of SQL Database.Demonstrated Technical Support or Account Management experience.Must be able to skillfully prioritize and manage concurrent projects and issues\cases.Excellent written and verbal communication, analytical and problem-solving skills