Provider Claims Intake Administration Senior Supervisor at Cigna

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40, employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit – headquartered in Belgium – focuses on the needs of International Organisations. This unit is specialised in servicing customers in remote areas as well as central hubs with five service centres in each time zone (Miami, Antwerp, Madrid, Nairobi and Kuala Lumpur) and local representations on every continent. When you work at Cigna, you can count on a different kind of career. YOUR JOB As an Intake Senior Supervisor you will take up a management position. You will be responsible for managing the Back-end Intake area of our Provider Services Organization. This area will count with 2 teams sitting in Nairobi and 1 in Kuala Lumpur supported by 3 Intake Supervisors, responsible for circa 55 FTE.Your role will be broader than the day-to-day management of the intake operations – your agile, provider centric mindset will ensure that you contribute to our overall provider operations strategy, identifying opportunities to enhance the service proposition and to improve the efficiencies and productivity of your teams. Your role will report into the PSO Intake & Reconciliation Manager. Your role will be to: Motivate individuals and team collectively to achieve agreed productivity, turn-around-time, quality target linked to the intake processCreate an environment that encourages and delivers success – you must have the ability to inspire your team whilst developing your team members to the next levelCollaborate closely with other areas in PSO – Front and Back End: Provider Relations, Care, Reconciliation, Claims & Adjustment teamsEnsure appropriate performance management action, timely recruitment and effective succession planning is in placeContribute to change and innovation and be pro-active in identifying opportunities for improvement within the team and within Provider claims Intake processesUse data insights to challenge day-to-day operations, and build a continuous improvement mindsetManage effective capacity plans, keeping oversight of staff level requirements. Proactively address and escalate any risksProduce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with management, including trending and enhancement activities to quantify operational impactsManage the implementation of running and new projects related to provider claims intakeDevelop and maintain proactive business relationships, both internally and externally to ensure a seamless delivery of serviceBe a focal point for the PSO leads as well as other internal stakeholdersInteract with the senior management to adapt your processes to meet evolving objectivesUse independent judgement and discretion to review and resolve complex issuesContribute in achieving departmental and company-wide goals and business plans YOUR PROFILE Experience leading operational teams within the company or outsideCurrent provider claims intake process deep knowledgeActive participation in provider claims intake related projectsExposure to global processes (e.g. provider reconciliation)Active language knowledge of at least English (additional languages are a plus)Experience in coaching, managing, developing and motivating individualsProven data analytics skills (advanced Excel, Qlikview, Tableau …)Clear experience in driving a team to achieve excellent provider service resultsExperience of leading and implementing changeExcellent inter-personal skillsNegotiation and influencing skillsAction-orientated problem-solving skills / process improvementExcellent organisation, planning and prioritisation skillsStrong communication skills: demonstrating drive and enthusiasmDemonstrating flexibility and adaptability to changeResult-oriented, able to mobilise the team to achieve key objectivesAccountability – assumes ownership for achieving personal results and collective goalsCustomer orientated KEY COMPETENTIES Manage ambiguityBalances stakeholdersOrganizational SavvyDrives EngagementBuild effective teamsTech savvyGlobal perspectiveData driven