Receptionist / Administrative Assistant
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Job summary
We are looking for a professional, organised and customer-focused Receptionist / Administrative Assistant to manage front-office operations, customer enquiries, quotations, invoices, follow-ups and general administrative duties.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Receptionist / Administrative Assistant
Industry
Design, Print & Branding
The ideal candidate should have excellent communication and customer service skills, be well
organised, presentable and able to work effectively in a busy environment with minimal
supervision.
Key Duties & Responsibilities
- Welcome and assist walk-in customers professionally.
- Receive incoming calls, respond to enquiries, and follow up with customers.
- Handle company emails and customer correspondence.
- Prepare quotations, invoices and other basic sales documents.
- Handle counter sales and assist customers with placing orders.
- Follow up on pending quotations, customer orders and payments.
- Coordinate with relevant departments regarding customer orders and requirements.
- Keep customers updated on the progress and completion of their orders.
- Maintain accurate customer records and an organised filing system.
- Assist in resolving routine customer and administrative issues.
- Monitor office stationery and supplies.
- Provide general administrative support to management and other departments.
- Maintain a clean, organised and professional reception area.
- Perform other related administrative duties as assigned by management.
Qualifications & Experience
- Minimum Diploma in Business Administration, Office Administration, Front Office
- Operations, Customer Service, Sales & Marketing, Accounting or a related field.
- At least 2 years' working experience in a Receptionist, Administrative Assistant, Front
- Office, Customer Service or similar role.
- Skills & Personal Attributes• Excellent spoken and written English.
- Strong customer service and communication skills.
- Professional telephone and email etiquette.
- Good organisation and multitasking abilities.
- Strong attention to detail and accuracy.
- Good problem-solving skills and initiative.
- Ability to work under pressure and with minimum supervision.
- Ability to prioritise tasks and meet deadlines.
- High level of integrity, honesty and confidentiality.
- Neat, well-groomed and presentable.
- Friendly, confident and professional when dealing with customers.
- Reliable, punctual, responsible and self-driven.
- Ability to work well with other team members.
Application Requirements
Interested candidates should submit:
• Updated CV/Resume
• Cover Letter
• Expected Salary
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