Regional Lead Technician
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Job summary
We are looking for a Lead Technicians across all regions to lead our technical team, oversee installations, ensure quality service delivery, and maintain high operational standards.
Min Qualification:
Diploma
Experience Level:
Senior level
Experience Length:
5 years
Job descriptions & requirements
About the Company
We are a fast-growing Kenyan startup providing vehicle tracking and security solutions for individuals, businesses, and fleet operators. Our offerings include GPS tracking, remote immobilization, anti-theft devices, and fleet management systems.
Key Responsibilities
1. Leadership & Team Supervision
- Supervise a team of installation technicians and technical assistants.
- Assign daily tasks, monitor progress, and ensure timely completion of projects.
- Mentor and train technicians on best installation practices, safety procedures, and new technologies.
- Conduct regular performance reviews and recommend skills development programs.
2. Installation & Maintenance Oversight
- Plan, oversee, and sometimes personally execute GPS tracking device and security system installations.
- Ensure all installations meet company quality standards and comply with manufacturer guidelines.
- Manage large-scale fleet installation projects and coordinate technician deployment.
3. Troubleshooting & Technical Support
- Provide advanced troubleshooting support for hardware and connectivity issues.
- Resolve escalated technical challenges from technicians in the field.
- Liaise with the senior management team for system integrations and updates.
4. Inventory & Equipment Management
- Monitor stock levels of devices, tools, and installation materials.
- Ensure technicians have the right tools and resources for their assignments.
- Keep accurate records of all equipment issued to team members.
5. Client Interaction & Relationship Management
- Attend to high-profile client installations and service calls.
- Provide technical advice and recommendations to customers.
- Handle escalated technical complaints professionally and promptly.
6. Continuous Improvement & Innovation
- Stay up to date with emerging trends in vehicle security technology.
- Recommend new products, tools, and processes to improve efficiency.
- Monitor team productivity and implement process improvements.
Qualifications & Skills
- Diploma or Bachelor’s degree in Electrical/Electronic Engineering, Automotive Technology, or related field.
- 5+ years hands-on experience in vehicle electronics installations (GPS tracking, alarms, immobilizers, CCTV).
- Proven experience leading and supervising a team of technicians.
- Strong problem-solving and diagnostic abilities.
- Familiarity with GPS tracking software and fleet management systems.
- Excellent communication and leadership skills.
- Valid driving license (preferred).
Key Competencies
- Strong leadership and organizational skills.
- High attention to detail and quality standards.
- Ability to work under pressure and meet deadlines.
- Commitment to safety and customer satisfaction.
Remuneration
Competitive salary plus performance-based bonuses and allowances.
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
