Relationship Manager

Location: Nairobi

We are a  rapidly growing medium sized bank operating within the East African region. We wish to recruit a Relationship Manager. Your primary role will be to develop strategies for new business and thus building your portfolio while maximizing customer satisfaction.

Key Responsibilities

• Maintain existing client relationships, attending to their needs, managing their expectation and cross selling the Bank’s products and as such generating new business
• Identify opportunities for product development, selling and cross-selling of the Bank’s products to maximize our market share
• Develop and implement sales plans/activities to acquire profitable business relationships
• Present solutions to customers demonstrating clear business value, engage in negotiations and close deals
• Ensure customer satisfaction in regard to service delivery as well as attend to client issues
• Gather and maintain up to date market intelligence and provide feedback to the Head of Business Development on new developments in the market place and competitor activities
• Identify customer potential and credit worthiness and prepare credit proposals in compliance with the Bank’s credit and lending policy
• Identify value proposition and high level solution parameters based on customer requirements
• Collaborate with internal functions that support the sales, gather required input and coordinate actions; (work closely with customer operations teams for quality and improved performance)
• Conduct research on strategically prioritized areas, sectors and target to identify potential areas for business opportunities

Qualification and background

• Bachelors degree in Business Administration
• Diploma in Banking, professional banking qualifications such as AKIB
• At least 5 years experience in a financial institution
• Strong business acumen, relationship and business building skills, organizational skills, ability to work under pressure and follow through abilities
• Experience in sales and/or marketing management and administration is essential
• Strong analytical, problem solving, communication, negotiating skills
• Proven leadership skills and ability to deliver results.

Send your application including a cover letter demonstrating why you are the most suited for this role, a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Tuesday 20th January 2015.