Relationship Officer
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Job summary
On behalf of our client, we're seeking to recruit a performance-driven Relationship Officer to support business growth, client acquisition, loan disbursement, portfolio quality, and customer retention within a microfinance environment offering revolving credit
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Job descriptions & requirements
๐๐ผ๐ฏ ๐ง๐ถ๐๐น๐ฒ: Relationship Officer
๐๐ป๐ฑ๐๐๐๐ฟ๐: Micro-Credit
๐๐บ๐ฝ๐น๐ผ๐๐บ๐ฒ๐ป๐ ๐ง๐๐ฝ๐ฒ: Full-time
๐ช๐ผ๐ฟ๐ธ ๐๐ผ๐ฐ๐ฎ๐๐ถ๐ผ๐ป: Mt. Kenya
๐ฅ๐ฒ๐ฝ๐ผ๐ฟ๐๐ ๐ง๐ผ: Branch Manager
Number Required : 10
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐: KES 25,000 (Gross)
๐ฃ๐ผ๐๐ถ๐๐ถ๐ผ๐ป ๐ข๐๐ฒ๐ฟ๐๐ถ๐ฒ๐
The role is responsible for growing and managing a quality loan book, ensuring timely repayments, minimizing delinquency, and delivering excellent customer service while meeting defined business and recovery targets.
๐๐ฒ๐ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐
ย โข Identify and acquire new clients while maintaining strong relationships with existing customers.
ย โข Match client financial needs with appropriate loan products and services.
ย โข Drive repeat borrowing and cross-selling of company products.
ย โข Educate clients on loan terms, repayment schedules, and benefits of good credit history.
ย โข Monitor client businesses and align repayments with cash flow cycles.
ย โข Follow up on repayments and ensure timely collections.
ย โข Manage delinquent accounts and pursue recovery until full settlement.
ย โข Assess borrower capacity to determine appropriate loan size and terms.
ย โข Collect customer feedback and support service and product improvement.
ย โข Handle customer complaints professionally and maintain high service standards.
ย โข Build long-term client relationships to promote loyalty and retention.
๐ค๐๐ฎ๐น๐ถ๐ณ๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป๐ & ๐๐
๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ
ย โข Diploma or degree in Business, Finance, Economics, or a related field.
ย โข At least 2 yearsโ experience in microfinance, sales, credit, or relationship management.
ย โข Good understanding of loan products and repayment management.
ย โข Strong communication, negotiation, and customer service skills.
ย โข Ability to work independently in the field and meet performance targets.
ย โข High integrity, accountability, and attention to detail.
ย โข Basic computer skills and report writing ability.
๐๐ฒ๐ ๐ฃ๐ฒ๐ฟ๐ณ๐ผ๐ฟ๐บ๐ฎ๐ป๐ฐ๐ฒ ๐๐ป๐ฑ๐ถ๐ฐ๐ฎ๐๐ผ๐ฟ๐ (๐๐ฃ๐๐)
ย โข Minimum of 70 loan disbursements per month.
ย โข At least 95% monthly collection rate.
ย โข Portfolio at Risk (PAR) maintained below 10%.
ย โข Client retention rate of at least 85%.
ย โข Growth in repeat borrowing and cross-selling volumes.
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