RETAIL OPERATIONS MANAGER

JOB TITLE: RETAIL OPERATIONS MANAGER

NATURE OF JOB: FULL TIME

INDUSTRY: PHARMACEUTICAL

SALARY: KSHS.80,000-120,000

JOB LOCATION: RUARAKA

DUTIES AND RESPONSIBILITIES

Store Operations Management

• Lead and coordinate daily store activities to ensure smooth workflow and operational efficiency.
• Enforce adherence to company SOPs, pharmaceutical regulations, and quality
• standards.
• Ensure the store environment is clean, orderly, and customer-friendly, supporting a professional healthcare retail experience.
• Implement and monitor operational processes that enhance productivity and service

delivery.

Inventory & Stock Management

• Oversee inventory management, including product ordering, stock rotation, replenishment, and storage accuracy.
• Conduct regular stock audits to verify stock integrity and minimize variances or losses.
• Monitor expiry dates and ensure timely removal or return of expired/short-dated products.
• Coordinate with procurement to maintain optimal stock levels and avoid stockouts or excess inventory.

Staff Supervision & Performance Management

• Supervise, coach, and motivate store staff to achieve operational and sales targets.
• Manage staff scheduling, task allocation, performance evaluations, and disciplinary processes where necessary.
• Train staff on customer service, POS usage, SOP compliance, and pharmaceutical handling standards.
• Foster a positive, collaborative, and high-performance work culture.

Sales & Customer Service Oversight

• Track daily sales performance and implement initiatives to increase revenue and customer satisfaction.
• Ensure customer service standards are consistently upheld through prompt, professional, and knowledgeable service.
• Address customer complaints or operational challenges promptly and effectively.
• Support the implementation of promotional activities and merchandising standards.

Reporting & Administrative Management

• Prepare and submit daily, weekly, and monthly sales reports, operational updates, and performance analyses.
• Oversee store budget management, expense tracking, and cost-control measures.
• Coordinate with the finance department on reconciliations, cash management, and POS documentation.
• Liaise with HR on staffing needs, onboarding, disciplinary cases, and training requirements.
• Work closely with procurement and supply chain teams to streamline order processes and vendor communication.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Business Management, Retail Management, Supply Chain, or a related field
• Minimum 3 years of experience in retail operations, preferably within pharmaceutical or healthcare retail
• Strong understanding of pharmaceutical regulations, inventory processes, and retail standards
• Proficient in MS Office, retail POS systems, and basic data analysis
• Demonstrated ability to lead teams, drive sales performance, and optimize store operations