RETAIL SALES EXECUTIVE
Job summary
We are looking for a warm, engaging Retail Sales Executive who genuinely enjoys connecting with people and making them feel at ease. This role comes with a clear expectation: you must be an excellent closer, one who guides customers naturally from conversation to purchase whilst creating a memorable and enjoyable experience for each person who walks through our doors. The ideal candidate is personable, confident, and attentive, with a knack for understanding what customers truly need. You will take pride in delivering personalised service, building trust, and ensuring every customer leaves happy, valued, and delighted. Your ability to combine relationship-building with strong sales instincts will be key to your success in this role.
Job descriptions & requirements
Minimum Qualification: Bachelor’sDegree in Marketing or Hospitality Management
Minimum Years of Work Experience: Minimum of 5 years previous experience in a sales or hospitality (front office or guest relations) position.
About You:
You bring 5+ years of proven sales success and possess these core qualities:
Sales
Excellence:
Natural
closer with a track record of consistently exceeding targets
Energetic,
enthusiastic, and passionate about the art of selling
Results-driven
with a consultative, customer-first approach
Strategic thinker who plans meticulously and executes flawlessly
Customer
Champion:
Outstanding
communicator with exceptional interpersonal skills
Empathic
and intuitive: You read people and situations effortlessly
Patient,
tactful, and able to build genuine rapport with diverse clientele
Comfortable engaging with customers across all income brackets
Professional
Presence:
Poised,
confident, and well-presented at all times
Adaptable
and resilient: You thrive in dynamic retail environments
Humble,
trustworthy, and take extreme ownership of your work
Ready to hit the ground running with minimal learning curve
Key
Responsibilities
Meet
and exceed daily, weekly, and monthly sales targets
Provide
personalised styling advice and build complete looks for customers
Deliver
best-in-class customer service and resolve concerns professionally
Maintain
visual merchandising standards and store presentation
Participate
in inventory management, stock verification, and loss prevention
Handle
point-of-sale transactions and cash management
Support
store opening/closing procedures and complete sales reports
Track customer flow, feedback, and contribute to brand-building initiatives
What
You Get:
Competitive
retainer + uncapped commission (upon hitting targets)
Career
growth opportunity with a business that thinks different and is
making its mark in African fashion
Responsibility,
autonomy, and ability to influence brand direction
Chance
to be part of Kenya's Vision 2030 industries of focus
Work directly with the business director in a collaborative environment
HOW TO APPLY
APPLICATIONS
MUST INCLUDE:
- A
comprehensive CV demonstrating your 5+ years of sales excellence
- A
well-crafted cover letter addressing:
- How
your experience positions you to add value to Ithira
- Specific
examples demonstrating 3-5 key traits from our criteria
- Your
approach to consistently exceeding sales targets
- Why
you're interested in building a career with Ithira specifically
- Your
expected salary range
- What you find most rewarding and challenging about sales
PLEASE READ THIS JOB DESCRIPTION CAREFULLY BEFORE APPLYING.
WE ARE LOOKING FOR SOMEONE DETAIL-ORIENTED, COMMITTED TO EXCELLENCE, AND EXCITED ABOUT BUILDING AN AFRICAN FASHION BRAND FROM THE GROUND UP.
IF YOU KNOW THAT YOU’VE GOT WHAT IT TAKES TO ACE THIS ROLE, WE LOOK FORWARD TO YOUR APPLICATION.
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