RETAIL SALES TRAINER

NATURE OF JOB

PART TIME

INDUSTRY

RETAIL

SALARY

KSHS.10,000 PER DAY

JOB LOCATION

NAIROBI

DUTIES AND RESPONSIBILITIES

Training Program Design & Development

· Conduct training needs assessments across departments to identify skill gaps in sales, customer service, and retail operations.

· Design structured training curricula tailored to different staff levels, including onboarding programs for new hires and advanced sessions for experienced staff.

· Create training materials such as manuals, presentations, interactive exercises, role-plays, and e-learning content to ensure diverse learning methods.

· Regularly update training content to reflect new products, services, industry trends, and changes in company protocols.

Training Delivery & Facilitation

· Conduct engaging in-person and virtual training sessions for retail staff, ensuring learning objectives are met.

· Use role-play, case studies, and simulations to help staff practice real-life sales and customer service scenarios.

· Facilitate workshops to enhance soft skills, including communication, conflict resolution, upselling, and cross-selling.

· Motivate staff to embrace learning and translate training into improved performance.

Performance Monitoring & Evaluation

· Implement assessment tools (quizzes, tests, observation checklists) to evaluate knowledge retention and skill application.

· Track staff performance pre- and post-training to measure training effectiveness and ROI.

· Provide individualized coaching to employees who require additional support to meet performance standards.

· Collaborate with store managers and supervisors to monitor ongoing staff development.

Sales & Customer Service Enhancement

· Identify sales performance gaps and develop strategies to improve conversion rates, upselling, and customer engagement.

· Train staff on effective customer service practices, including handling complaints, building rapport, and delivering personalized experiences.

· Ensure that all staff consistently adhere to company protocols and service standards.

Strategic Support & Collaboration

· Work closely with management to align training initiatives with company goals and business growth objectives.

· Provide feedback on staffing, sales trends, and operational challenges to inform management decisions.

· Participate in staff performance reviews, promotions, and succession planning by providing insights from training outcomes.

Reporting & Documentation

· Maintain comprehensive training records, attendance logs, and performance reports.

· Prepare monthly and quarterly reports on training impact, including improvements in sales metrics, customer satisfaction scores, and staff competency levels.

· Make recommendations for continuous improvement of training processes and programs.

Industry Knowledge & Continuous Learning

· Stay updated on industry best practices, competitor strategies, and emerging trends in retail, sales, and customer service.

· Introduce innovative training techniques and tools to enhance learning experiences.

· Act as a subject-matter expert on retail sales, customer experience, and staff development.

KEY REQUIREMENT SKILLS AND QUALIFICATION

· Degree in Business, Marketing, or a related field

· Minimum of 2 years’ experience in training, with a focus on sales, marketing, or retail management

· Proven ability to deliver impactful training sessions and workshops

· Strong understanding of retail operations, customer service standards, and sales strategies

· Excellent communication, presentation, and interpersonal skills

· Ability to motivate and inspire staff to achieve targets

HOW TO APPLY

· If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com

· Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.