Retail Training Officer

KEY RESPONSIBILITIES

1. Talent Development & Training Delivery

•       Coordinate and deliver all retail talent development activities aligned to local needs, ultimately driving the achievement of set Retail Volume Targets.

•       Develop and coordinate the delivery of induction programs for new retail staff, ensuring effective orientation and onboarding across all levels.

•       Collaborate with business leaders to design training programs that facilitate employee development, including sourcing and organizing relevant training content and resources.

•       Monitor and evaluate the effectiveness, success, and return on investment (ROI) of talent development programs, reporting findings to management on a periodic basis.

2. Dealer Recruitment & Onboarding

•       Coordinate the end-to-end dealer recruitment process, including selection, interview, appointment, performance appraisal (with SMART objectives), confirmation, and contract execution, maintaining an up-to-date contract register.

•       Maintain an updated database of prospective dealers ready to take over sites that fall vacant, including a file for dealership application forms.

•       Train newly recruited dealers in all site operations standards and procedures, station financial management, and stock management using approved training tools, and administer the formal induction program prior to station handover.

•       Develop a structured career path for the Young Dealer Scheme, outlining key milestones from talent recognition and development through to appointment, with clear timelines for each stage.

3. Contract Management

•       Manage and act as custodian of all dealer contracts across the full lifecycle, from appointment through renewal or termination, ensuring processes are completed within accepted timelines and before expiry to mitigate contractual exposure.

•       Embed the dealer Performance Improvement Process (PIP), ensuring correct procedures are followed and maintaining centralized administration of warning letters for all sites under PIP.

•       Manage the contract with the recruitment consultant responsible for COCO station staff through regular performance review meetings against agreed Service Level Agreements (SLAs), ensuring reports are received within agreed timelines and in the required format.

4. COCO Station Staff Recruitment

•       Participate in the recruitment of COCO station staff by working closely with the recruitment consultant through selection, interviewing, shortlisting, and presenting shortlisted candidates to the Retail Training Manager and Retail Manager for approval.

5. Employee Engagement & Succession Planning

•       Coordinate with various business sections and employees within the Retail Department to implement employee engagement strategies including talent management systems, mentoring programs, and succession planning.

•       Assist and support the implementation of marketing communications through effective site staff engagement ahead of and during marketing promotions and product launches.

6. Records & Reporting

•       Ensure all related records, reports, and training materials are regularly updated and maintained to the required standard.

KEY COMPETENCIES

•       Training Design, Delivery & Facilitation

•       Talent Identification & Development

•       Dealer & Stakeholder Relationship Management

•       Contract Administration & Compliance

•       Recruitment & Onboarding Management

•       Performance Management & Coaching

•       Communication & Interpersonal Effectiveness

•       Attention to Detail & Organizational Skills

•       Drive for Results & Accountability

QUALIFICATIONS AND EXPERIENCE

•       A Bachelor's degree in a Business-related field or equivalent.

•       Demonstrated knowledge of group procedures, operational standards, and norms within a retail or petroleum environment.

•       Advanced computer skills in MS Office Suite; familiarity with accounting software and databases is an added advantage.

•       Excellent analytical and numerical skills with accuracy and keen attention to detail.

•       A person of high integrity, confidentiality, and self-drive, capable of working effectively under minimal supervision.

•       Prior experience in a training, talent development, or dealer management role within a petroleum, FMCG, or retail environment will be an added advantage.