Sales Admin

KEY TASKS AND RESPONSIBILITIES

·         Provide day-to-day administrative support to the sales team to enhance overall efficiency and performance.

·         Prepare, process, and track sales orders, quotations, invoices, and contracts in a timely and accurate manner.

·         Maintain and update customer records, pricing details, and sales data within the CRM and internal systems.

·         Coordinate with Production, Dispatch, Finance, and Customer Service teams to ensure accurate order fulfillment and timely delivery.

·         Assist in preparing sales reports, dashboards, forecasts, and performance summaries for management review.

·         Manage customer inquiries, follow-ups, and after-sales communication, escalating issues where necessary.

·         Support the sales team in organizing client meetings, presentations, promotions, and campaigns.

·         Monitor stock availability in collaboration with Stores and alert the sales team on potential shortages.

·         Ensure all sales documentation complies with company policies, procedures, and regulatory requirements.

·         Maintain proper filing systems for both physical and digital sales records.

·         Assist in tracking sales targets, commissions, and incentives.

·         Perform general office and administrative duties related to sales operations as required.

QUALIFICATION, EXPERIENCE AND KNOWLEDGE

·         Diploma or Bachelor’s Degree in Business Administration, Sales, Marketing, or a related field.

·         Minimum of 2–3 years’ experience in a sales administration or sales support role, preferably in manufacturing, packaging, or FMCG.

·         Strong organizational and time-management skills with high attention to detail.

·         Excellent written and verbal communication skills.

·         Proficient in MS Office applications, especially Excel and Word.

·         Experience using CRM systems and sales reporting tools.

·         Ability to work collaboratively with cross-functional teams.

·         Customer-focused mindset with problem-solving abilities.

·         Ability to multitask and work under minimal supervision in a fast-paced environment.

HOW TO APPLY

Interested candidates are invited to send their CV and cover letter highlighting their suitability for the role to careers@orchidhr.co.ke with the subject line “Application for Sales Administrator” by 20th February 2026.
Only short-listed candidates will be contacted.