SALES ADMIN/ORDER CLERK

JOB TITLE: SALES ADMIN/ORDER CLERK

NATURE OF JOB: FULL TIME

INDUSTRY: FMCG

SALARY: KSHS.25,000-30,000

JOB LOCATION: KIKUYU

DUTIES AND RESPONSIBILITIES

Order Processing & Documentation

• Review, verify, and confirm orders received from the sales team or customers.
• Generate accurate Order Confirmation Documents and share them with internal departments such as production, logistics, warehouse, and finance.
• Ensure all orders are entered into the ERP/system accurately and in a timely manner.
• Track order status and ensure smooth flow from receipt to delivery.

Sales Support

• Provide administrative support to the sales team, including preparing quotations, proforma invoices, and customer documentation.
• Assist in coordinating customer deliveries and dispatch schedules with the logistics team.
• Respond to customer inquiries regarding order status, product availability, and delivery timelines.
• Maintain updated customer and product information in internal systems.

Inventory & Coordination

• Liaise with the warehouse to confirm stock levels and product availability before order confirmation.
• Flag any stock shortages or order discrepancies to relevant teams.
• Coordinate with production on special or bulk orders requiring lead time adjustments.

Reporting & Record Keeping

• Maintain accurate and up-to-date records of orders, dispatches, and customer documentation.
• Generate weekly and monthly sales/order reports for management review.
• Track and highlight delays, bottlenecks, or operational issues that may impact order fulfillment.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Business Administration, Sales & Marketing, Supply Chain, or a related field
• Minimum 2 years’ experience in sales support, order processing, or a similar administrative role—preferably in an FMCG or fast-paced environment
• Proficiency in MS Office (Excel, Word, Outlook); experience with ERP or sales
• systems is an added advantage
• Strong attention to detail, accuracy, and organizational skills
• Excellent communication and interpersonal skills