Sales and Client Engagement Officer

 KEY RESPONSIBILITIES

1. Sales & Lead Conversion (PRIMARY FOCUS)

• Respond to all WhatsApp, calls, and social media inquiries promptly (within minutes)
• Qualify leads and guide them toward site visits, quotations, and payments
• Follow up consistently until deals are closed
• Achieve and exceed monthly sales targets

2. Client Management (Pre & Post Sale)

• Act as the main contact person from first inquiry to project completion
• Provide regular updates to clients (progress, timelines, changes)
• Handle client concerns, objections, and feedback professionally
• Ensure smooth handover and customer satisfaction

3. Content & Brand Engagement

• Create and post simple, authentic content:
• Project progress (videos/photos)
• Before & after transformations
• Client testimonials
• Engage with followers and inquiries across platforms (WhatsApp, Instagram, Facebook, TikTok, X

4. Lead Tracking & Reporting

Maintain a clear record of all leads and their status

Submit daily and weekly reports on:

·       Number of inquiries

·       Conversions

·       Revenue closed

5. REQUIREMENTS

• Minimum 1 year experience in sales (interior design or construction-related field is a strong advantage)
• A Bachelor’s degree or diploma in Sales and Marketing, Communications, Business, or a related field is an added advantage.
• Fast Learner.
• Proven ability to close deals and follow up consistently
• Strong communication skills (fluent English & Swahili – written and spoken)
• Ability to follow up on leads and track sales performance.
• Ability to multitask, manage time effectively, and coordinate between sales and marketing tasks.
• Confident using WhatsApp, Instagram, Facebook, X, TikTok, and phone calls for sales
• Comfortable appearing in videos and speaking on camera
• Highly organized and able to manage multiple clients at different stages 

WHAT WE VALUE

• Speed (fast response wins deals)
• Persistence (most sales happen after follow-up)
• Ownership (you don’t pass problems—you solve them)
• Results (activity without results is not enough)
• Ability to work as a team
• Ability to multitask and work under pressure.
• Attentiveness to small details.

HOW TO APPLY

Submit your resume, portfolio where applicable, and a brief cover letter addressing:

1. Your experience turning social media engagement into sales.
2. Examples of any past sales, projects, or content you’ve handled.