SALES EXECUTIVE – JEWELLERY
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Job summary
Deliver an exceptional luxury shopping experience by understanding customer preferences and recommending suitable jewellery pieces.
Min Qualification:
Diploma
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
JOB TITLE SALES EXECUTIVE – JEWELLERY
NATURE OF JOB FULL TIME
INDUSTRY LUXURY RETAIL (JEWELLERY)
SALARY KSHS.35,000-40,000
JOB LOCATION WESTLANDS
DUTIES AND RESPONSIBILITIES
- Deliver an exceptional luxury shopping experience by understanding customer preferences and recommending suitable jewellery pieces.
- Develop and maintain long-term relationships with new and existing customers to encourage repeat business and referrals.
- Proactively identify sales opportunities through upselling and cross-selling complementary products.
- Stay informed about current jewellery collections, gemstones, precious metals, pricing, and industry trends to provide accurate product information.
- Ensure all jewellery items are correctly tagged, priced, and displayed according to merchandising standards.
- Receive, inspect, and record incoming stock, ensuring inventory accuracy at all times.
- Conduct daily, weekly, and monthly stock counts and investigate any inventory discrepancies.
- Safeguard valuable merchandise by adhering to security procedures during opening, closing, and customer interactions.
- Process customer transactions accurately through the Point of Sale (POS) system and ensure all sales comply with eTIMS requirements.
- Handle cash, card, mobile money, and other payment methods while ensuring accurate reconciliation at the end of each shift.
- Assist customers with product exchanges, repairs, resizing requests, warranties, and after-sales support in accordance with company policies.
- Follow up with customers after purchases to ensure satisfaction and build customer loyalty.
- Resolve customer complaints professionally and escalate complex issues to management where necessary.
- Support marketing campaigns, promotional events, exhibitions, and product launches to drive sales.
- Maintain confidentiality of customer information and company business records.
- Monitor competitor products, pricing, and market trends, providing feedback to management.
- Prepare daily sales reports, inventory reports, and customer feedback summaries.
- Ensure the showroom remains clean, secure, and visually appealing at all times.
- Collaborate with colleagues to achieve store sales targets and deliver a seamless customer experience.
- Adhere to company policies, operational procedures, and health and safety standards.
- Perform any other duties assigned by the Store Manager or Branch Manager in support of business operations.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma in Sales, Marketing, Business Administration, or a related field.
- Previous experience in jewellery sales, luxury retail, retail sales, or stock management.
- Knowledge of billing systems and eTIMS procedures.
- Experience using stock management and inventory systems.
- Prior experience in handling high-value products is an added advantage.
- Excellent customer service and relationship management skills.
- Strong communication and interpersonal skills.
- Good sales, negotiation, and upselling abilities.
- Basic computer proficiency, including billing and inventory systems.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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