SALES & OPERATIONS COORDINATOR

WE’RE HIRING!

SALES & OPERATIONS COORDINATOR Nairobi, Kenya

Full-Time

ABOUT NEW LEAF WELLNESS

New Leaf Wellness is a fast-growing Kenyan brand leading a “Green Revolution” in wellness. We create sustainable, plant-based superfoods and cosmetics that empower healthier living. We’re building more than a business—we’re building a movement! THE OPPORTUNITY We’re looking for a high-energy, solutions-driven Sales & Operations Coordinator to support our daily growth.

This role is perfect for someone who:

• Loves closing sales and engaging customers

• Enjoys organizing systems and solving problems

• Is comfortable both online and on the ground (retail & markets) TASKS Sales & Customer Experience

• Respond to inquiries on WhatsApp, Instagram & email

• Convert leads into sales and manage customer relationships

• Handle order processing, invoicing, and follow-up

• Expertly hand upselling

• Has a clear friendly tone and good phone etiquette Operations & Fulfillment

• Coordinate end-to-end daily order dispatch and deliveries

• Ensure accuracy, quality control, and timely fulfillment

• Track inventory and support stock coordination

• Manage merchandising process alongside inventory coordinator and Sales and Marketing manager

• Supervise restocking process and ensure quality and accuracy.

Retail & Brand Presence

• Conduct monthly store visits to ensure strong product visibility

• Represent New Leaf at pop-ups and markets (1–2x monthly)

• Engage customers and gather feedback to maximize brand presence and sales Planning & Support

• Support promotions, launches, and sales initiatives as directed by Manager

• Attend team meetings and contribute ideas to improve operations and customer experience

WHO YOU ARE

• 2+ years in sales, retail, or operations (FMCG is a plus)

• Highly organized, and solutions-oriented

• Strong communicator (English & Swahili)

• Comfortable with Excel and social media tools

• You take initiative—you don’t wait to be told what to do

• Be Proactive

WHAT SUCCESS LOOKS LIKE

• Fast response time to customer inquiries

• High accuracy in orders and invoicing

• Smooth, reliable delivery coordination

• Growth in both online and in-person sales

• Accurate record keeping

HOW TO APPLY

Please complete the application form https://forms.gle/UqZTqn9X7tGHCFAd6

NOTE: We are a small team and will not be able to respond to every application. Should you not hear from us in 2 weeks from deadline close, kindly consider your application unsuccessful. APPLICATION DEADLINE: 17 April 2026, 5PM EAT 

<