SALES OPERATIONS HEAD
Job summary
On behalf of our client, a leading Kenyan industrial bakery producing breads, buns & rolls, cakes and tortillas, with multiple automated production lines and recognized food-safety certification (FSSC/ISO). We are seeking a hands-on, proactive Sales Operations Head to lead and optimize field delivery operations for a fleet of route-sales teams of 100 sales staff who deliver bread and bakery products using company vehicles). The role is based in Nairobi and the ideal Candidate will report to Head of Sales / Operations
Job descriptions & requirements
SALES OPERATIONS HEAD
Position: Sales Operations Head
Level: Senior level
Location: Nairobi
Industry: FMCG Manufacturing
Nationality: Kenyan
Age Group: 35 & above
Salary: 125,000 – 150,000 gross
Academic
& Professional Requirements
- Bachelor’s Degree or Diploma in Sales & Marketing, Business administration, Supply Chain, Logistics, Engineering or related field.
Experience
- Minimum 10 years total experience with 4–5 years in a similar operations/sales-ops role in bakery, FMCG, beverages, cold-chain or quick-service distribution.
Technical
Skills
- Route
Optimization & Logistics Engineering
- Data
Analytics & Business Intelligence (BI)
- Quality
Assurance & Compliance
- Supply
Chain & Inventory Control
- Workforce Management & Field Auditing
Responsibilities
& Requirements
- Plan
daily and weekly delivery routes to maximize coverage, freshness and
on-time service.
- Monitor
field teams’ progress (KPIs: on-time deliveries, route adherence,
stock reconciliation, returns).
- Re-route
teams dynamically to respond to demand, traffic, vehicle issues or
product availability.
- Troubleshoot
and resolve field issues (vehicle breakdowns, customer complaints,
route conflicts, stock variances).
- Coordinate
with production, warehousing and distribution to align load plans
and schedules.
- Implement
route optimization tools, telematics/GPS tracking and reporting
dashboards; drive data-led improvements.
- Train,
mentor and performance-manage route supervisors and team leaders;
conduct periodic field audits.
- Maintain strong safety, hygiene and FSSC/food-safety compliance during deliveries
Benefits: As per the company policy
Joining: Immediate
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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