Sales Team Leader - Nairobi
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Job summary
<p>The Sales team leader will be responsible for driving the growth of the logbook business by acquiring new clients, managing customer relationships, and leading a team of sales executives.</p>
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
2 years
Job descriptions & requirements
Job Description
The Sales team leader will be responsible for driving the growth of the logbook business by acquiring new clients, managing customer relationships, and leading a team of sales executives. This role involves recruiting, training, and supporting sales executives to ensure they meet and exceed both individual and team sales targets. The team leader must be able to effectively drive their individual sales targets while also motivating and guiding the team to achieve collective goals.
Key Responsibilities:
1. Drive personal sales targets while actively working to achieve team-wide sales objectives.
2. Acquire new customers and nurture relationships with potential customers to grow the company’s loan book by sourcing new logbook loan applications to increase sales and business growth.
3. Identify and generate leads for logbook loans through targeted
4. Marketing, networking, and outreach efforts.
5. Maintain strong, ongoing relationships with key customers, ensuring high levels of satisfaction and repeat business.
6. Handle customer inquiries, concerns, and complaints promptly and professionally, ensuring that customer needs are met.
7. Implement customer engagement strategies to increase loyalty and retention, both personally and across the team.
8. Ensure all sales documentation, and reports are accurately maintained and submitted.
9. Bring innovative ideas to the table to improve the logbook product offering and sales processes.
10. Continuously evaluate and optimize internal processes to increase efficiency and effectiveness, ensuring better service delivery and customer satisfaction.
Qualifications and Skills Requirements
1. Relevant Diploma in sales and marketing
2. At least 2 years of experience in selling logbook loans or similar secured lending products.
3. Strong verbal and written communication skills, with the ability to engage effectively with clients and team members.
4. Ability to collaborate with colleagues and contribute to a positive team environment.
5. Proficient in Microsoft Office Suite and loan management software.
6. Strong customer service orientation, with a keen understanding of commercial and business needs.
7. Highly organized, with a strong focus on accuracy and thoroughness in all tasks.
8. Demonstrated ability to close sales, build client relationships, and meet targets.
9. We are excited to have you as part of our team and look forward to your contributions in delivering excellent customer service!
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