Scheduler (LCL)

ABOUT THE COMPANY

We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.

JOB SUMMARY

Scheduler Schedule: Mon: 16:00 - 00:00 | Tue: OFF | Wed: OFF | Thu: 00:00 - 8:00 | Fri: 00:00 - 8:00 | Sat: 13:00 - 23:00 | Sun: 15:00 - 00:30 (EST)KENYA TIME:Tuesday: 00:00 – 08:00 (Monday in EST becomes Tuesday in Kenya)Wednesday: OFFThursday: OFFThursday: 08:00 – 16:00Friday: 08:00 – 16:00Saturday: 21:00 – 07:00 (overnight to Sunday)Sunday: 23:00 – 08:30 (overnight to Monday)A Scheduler, also known as an Appointment Scheduler, coordinates appointments for employees, Caregivers, customers, custodians, or patients.Their main responsibilities include planning weekly employee schedules, determining appointment lengths, and making/receiving phone calls to/for patients or customers their appointments or meeting times.Note: This is not a customer service position, this is an administrative position to work for an office as part of their staff.Requirements:- English C1 - little accent- Experience as a scheduler and job stability of at least 6 months to 1 year-Strong communication and interpersonal skills, with the ability to interact professionally with candidates, caregivers, custodians, patients, and hiring managers.-Proficient in using scheduling software and tools, as well as Microsoft Office Suite. High level of attention to detail and accuracy.

RESPONSIBILITIES

Responsibilities:-Answer Inbound and/or make Outbound calls to take inquiries or messages in an upbeat, professional manner.-Communicates continually with associates and clients to evaluate service.-Serves as liaison between associates and the Office Manager. Manage and maintain the interview and meeting schedule, ensuring timely communication and confirmation with all parties involved daily.-Coordinate logistics for interviews, including room bookings, virtual meeting setups, and any necessary materials.-Assists with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc.-Ensure adherence to the interview schedule, adjusting as needed to accommodate changes or conflicts.-Coordinate with candidates, employees, customers, custodians or patients, and hiring managers to schedule interviews, assessments, and follow-up meetings.-Assist with sales, marketing, and public relations efforts.-Receive referrals and inquiries on the company's programs.-Perform payroll duties including verifying timesheets, updating telephony records, and computer input for payroll processing.-Maintain documentation of associate work records in the system and ensure current and complete personnel records for all associates.

REQUIRED SKILLS

Scheduling, Communication, Email correspondence, Document and archive management

REQUIRED EDUCATION

High, secondary school