Job Title: Security Operation Center (SOC) Operator
Location: UAE
Department: Security Operations Center
Reports To: SOC Assistant Manager
General Purpose:
The SOC Operator is responsible for monitoring, analyzing, and responding to security events and alerts within the Security Operations Center. This role ensures the continuous protection of personnel, assets, and infrastructure by operating advanced security systems, following established protocols, and escalating incidents as required.
Essential Duties & Tasks:
· Greet guests and staff with the highest level of professionalism, respect, and positive energy.
· Monitor security systems, alarms, and surveillance feeds to detect and assess potential threats.
· Respond promptly to security alerts, following SOC protocols for incident handling and escalation.
· Document all incidents, alerts, and operational activities accurately in SOC logs and reporting tools.
· Assist in the analysis of security events to identify patterns, vulnerabilities, and potential risks.
· Coordinate with internal security teams and external agencies during incidents or emergencies.
· Maintain operational readiness of SOC systems, reporting any technical issues immediately.
· Support implementation of SOC policies, procedures, and best practices.
· Participate in regular SOC drills, training, and compliance audits.
· Uphold confidentiality and integrity in handling sensitive security information.
· Initiate emergency protocols such as evacuation or lockdown during critical incidents.
· Communicate with on-ground security teams to dispatch resources promptly during emergencies.
Qualifications / Experience:
· Required: High school diploma or equivalent.
· Required: Technical certification in security systems or SOC operations.
· Required: Minimum 2 years’ experience in advanced SOC.
· Preferred: Minimum 1 years’ experience in site security operations at luxury hotel.
· Preferred: Bi-lingual (English / Arabic)
· Good written and verbal language skills (English).
· Good knowledge of MS Word, Outlook, Excel and PowerPoint.
· The ability to make decisions under pressure.
· Strong attention to detail and ability to remain calm under pressure.
· Knowledge of security policy and procedures.
· Familiarity with emergency protocols and coordination with external agencies.
· Excellent interpersonal and communication skills, with a focus on professionalism and positive energy.
· Ability to stay calm under pressure and respond effectively to emergencies and challenging situations.
Benefits:
· Provided (Shared Room - 2 People)
· Salary AED 5,500 (Estimated USD 1,497)